Damage to car at shopping centre

paulpd

The OH went to Dundrum this morning. Arrived back to her 3 week old Peugeot 5008 damaged like the attached.

What's the best way to handle this? Will the management company give cctv etc, or do you report it to the Guards? No note left.

There's a pretty bad dent just inside the wheel trim along with the scratches.

Thank you

paulpd

Photo attached.

Bass Reeves

You will have to report to Gardai. My understanding is that no-one can access CCTV due to GDPR. If from the camera it obvious who did the damage you may have a chance. However if more than one car pulled in and out next to you it may be hard to prove. I say 50/50 whether you get it sorted

Richard tea

Would the yellow marking suggest it was a yellow vehicle that caused the damage? ESB van?

ED E

Richard tea wrote: »

Would the yellow marking suggest it was a yellow vehicle that caused the damage? ESB van?

Or DHL.



Gardai probably won't be arsed.

I would contact the centre anyway, even if only to make them aware that you'll be looking for a copy somewhere down the line. This is just to let them know to burn a copy now before its too late. No point in someone looking for it in 3 weeks' time after its been taped over.

I used to handle these queries from the guards in a previous job. The amount of times I'd get a request for CCTV from 3-7 months previous was staggering. Our system automatically recorded over everything every 14 days, so if we weren't made aware, it was long gone.

hullaballoo

All that needs is a bit of boiling water, some petrol and a rag.

I know you're asking about legal rights and the rest of it but that really is minor damage to the car.

From a legal standpoint, there's nothing preventing you from getting the CCTV other than intransigent ignorance of GDPR on a wide scale. You're entitled to it to allow you to enforce a legal right against someone else. AGS likely to call this a "civil matter" despite it being both a civil and criminal matter and fob you off.

Even if you do manage to get the footage and identify the vehicle that did the damage, what are you going to do with it? If you tell your insurance company, they will bump up your premium even though it's not your fault because reasons. The reg number is FA use to you on its own in terms of making contact with the owner/driver. If it's a liveried company vehicle, you'll have a better chance of getting somewhere but they will still 100% give you the runaround.

Again just to reiterate - there's a quick-fix DIY solution to this or there's a very long and headachy road.

mrcheez

paulpd wrote: »

The OH went to Dundrum this morning. Arrived back to her 3 week old Peugeot 5008 damaged like the attached.

What's the best way to handle this? Will the management company give cctv etc, or do you report it to the Guards? No note left.

There's a pretty bad dent just inside the wheel trim along with the scratches.

Thank you

I know the pain too well of getting scratches on new cars, had it done to mine after only a month ownership, but thankfully I managed to sort it with some T-Cut Scratch Repair liquid from Halfords.

https://www.halfords.ie/motoring/paints-body-repair/scratch-repair-paint-restorers/

It does take quite a bit of elbow grease, it's not simply just a matter of wiping it on for a minute or two, but can take several minutes of continuous rubbing as it gradually "hides/removes" the scratches.

Remarkable stuff, but a chore to get it looking perfect, though it does in the end.

Note, this is for the scratch repair, rather than a dent.

thewintermute

Looks like the arch was scraped off a wall or pillar in the shopping center car park to me. Most likely source of Yellow paint like that transferring so easily.
Is the new car a little wider than the old car?

frozenfrozen

thewintermute wrote: »

Looks like the arch was scraped off a wall or pillar in the shopping center car park to me. Most likely source of Yellow paint like that transferring so easily.
Is the new car a little wider than the old car?

agreed, looks like bollard paint...

listermint

thewintermute wrote: »

Looks like the arch was scraped off a wall or pillar in the shopping center car park to me. Most likely source of Yellow paint like that transferring so easily.
Is the new car a little wider than the old car?

I'm with you.

That doesn't look like a mark a vehicle would make. It looks like a solid object like a wall or a post .

I think may be barking up the wrong tree.


Easily sorted with Tcut though and elbow grease

thewintermute

listermint wrote: »

I'm with you.

That doesn't look like a mark a vehicle would make. It looks like a solid object like a wall or a post .

I think may be barking up the wrong tree.


Easily sorted with Tcut though and elbow grease

TCut will take off most of the bad look, the yellow paint and some of the shallower scratches. The dent in the quarter panel is the sticky bit. It'd be expensive to put right completely, I'd polish, rust guard and touch up.

It's wall paint so should come off easy enough.

Forge83

paulpd wrote: »

The OH went to Dundrum this morning. Arrived back to her 3 week old Peugeot 5008 damaged like the attached.

What's the best way to handle this? Will the management company give cctv etc, or do you report it to the Guards? No note left.

There's a pretty bad dent just inside the wheel trim along with the scratches.

Thank you

Me thinks the other half is telling you porkies.
That is not car paint.

paulpd

Thanks everyone. She said she 100% didn't do it herself as she got bags out of the same door after parking. It's when she came back she saw it.

I thought the same myself initially but I believe her.

I will contact the shopping centre.

Thanks again

Sheep Shagger

Normal T&C of using a carpark, it's at your own risk, is usually in the fine print. Not sure you'll get footage under GDPR as stupid as that is.

Really ****ty thing to happen OP.

listermint

paulpd wrote: »

Thanks everyone. She said she 100% didn't do it herself as she got bags out of the same door after parking. It's when she came back she saw it.

I thought the same myself initially but I believe her.

I will contact the shopping centre.

Thanks again

The mind can play funny tricks it's a shallow enough thing she may not have noticed scuffing off sometime going in. I'd start by checking where exactly the car was parked.


Again the mind does funny things if she wasn't looking for it can easily be missed when leaving the car.

Similar damage here look at the height etc ..

https://touch.boards.ie/thread/2058142060/1/#post115648753

hullaballoo

The pillars in the Dundrum car park are all painted (off-)white anyway so it's not that.

Boxcar_Willie

My first impression was pillar/bollard paint .

Either that or an ESB Networks/DHL van.

ted1

Boxcar_Willie wrote: »

My first impression was pillar/bollard paint .

Either that or an ESB Networks/DHL van.

Yellow mini? Or other car. Bit of a leap to be blaming ESB

ted1

ted1 wrote: »

Yellow mini? Or other car. Bit if a leap the be blaming ESB

A yellow mini painted with bollard paint

i57dwun4yb1pt8

guards, leaving the scene of an accident
contact shop to reserve cctv for garda viewing , hilighting to the guards its a leaving the scene .get a case number
ask guards for the reg contact details and make contact with the scumbag.

if they wont play ball , possibly try guards for prosecution , but you may need to contact your insurance , to make contact as they can trace the reg themselves,

even if the other party pays the damages , your premium will be fooked and your NCB records will have the claim on it , so a new insurer will be advised as well, best avoid telling your insurance for any issues where you are not at fault .


in my case i had a parking cam , so had the reg
i gave cam footage to guards , they called the crim and got his phone number for me .
i made contact and got insurance details , advising that if not , i was going to make sure they got done for leaving the scene and crim damage. the shop also had cam footage which they kept for the guards , i was allowed to see it all go down from shop cctv .


sent cam footage to their insurer , assessor tried to low ball but i told them to f*ck off and we would go legal .


damage repaired in one month .

but old insurer tried to raise cost of new insurance , and new insurance bumped 30 euro on top cos the no fault claim
( insurers are pure scum )

listermint

Angie Strong Superscript wrote: »

guards, leaving the scene of an accident
contact shop to reserve cctv for garda viewing , hilighting to the guards its a leaving the scene .get a case number
ask guards for the reg contact details and make contact with the scumbag.

if they wont play ball , possibly try guards for prosecution , but you may need to contact your insurance , to make contact as they can trace the reg themselves,

even if the other party pays the damages , your premium will be fooked and your NCB records will have the claim on it , so a new insurer will be advised as well, best avoid telling your insurance for any issues where you are not at fault .

Em.. the guards aren't handing out information like that to anyone.

i57dwun4yb1pt8

listermint wrote: »

Em.. the guards aren't handing out information like that to anyone.

i was given thier home contact number and name , your move ...

Bass Reeves

Angie Strong Superscript wrote: »

guards, leaving the scene of an accident
contact shop to reserve cctv for garda viewing , hilighting to the guards its a leaving the scene .get a case number
ask guards for the reg contact details and make contact with the scumbag.

if they wont play ball , possibly try guards for prosecution , but you may need to contact your insurance , to make contact as they can trace the reg themselves,

even if the other party pays the damages , your premium will be fooked and your NCB records will have the claim on it , so a new insurer will be advised as well, best avoid telling your insurance for any issues where you are not at fault .

If the other party pays damages the claim goes on the record as settled and no claim against you. You give the details to any new insurer. A claim of this magnitude generally would not effect your insurance. Most insurance companies disregard claims below 1-2 k and quite anyway.

I am wondering is the yellow paid an undercoat on the car it's an unusual colour and its the way it marked the car. I check that just to be sure. Generally a van at that height would be catching you with the plastic bumper not with body paint.

While you may buff it out the marks will still be there. Repair cost 2 panels at 2-300/ panel. Minimum 300 euro job

EndaHonesty

Angie Strong Superscript wrote: »

guards, leaving the scene of an accident

A car was lightly damaged on private property. No one was injured.

The Gardai won't be very much help.

The bollard hardly left the scene ?
I'd be careful going in all guns blazing.
You might end up paying to fix the bollard and the car.

MrMusician18

EndaHonesty wrote: »

A car was lightly damaged on private property. No one was injured.

The Gardai won't be very much any help.

Fyp

hullaballoo

Yes, Dundrum will give you the CCTV. Make a request in writing to them (by email, so it's dated), but it's a busy time of year, and emails are likely ignored around now, so also call to them in person and ask about it. Make them aware they need to keep the footage (they've no doubt been through this a load of times before, so will know the craic).


Contact the Gardai, tell them you've been involved in an incident and that you want them to get involved, and that Dundrum are holding the CCTV for them, waiting for them to get in touch. Gardai will almost definitely fob you off with the "that's a civil matter" line (that slogan should be written on the side of the squad cars), but tell them it's a case of criminal damage (which it is).

If the Gardai get the reg plate (and as a result, the contact details of the person) they will give them to you. Almost any interaction you have with the Gardai, where a third party is involved, the Gardai facilitate swapping contact details (this means they'll also give the offender your details, too). There's no anonymity when you pursue this kind of thing.


In the CCTV given to you, Dundrum have the option to blur out the offenders reg details (by right they shouldn't share other peoples "data" with you, but it's a public place and the offender has no reasonable expectation to privacy there, so it's likely they will give you unedited footage).

If you ring your insurance company, they won't bend you over and ride you. They won't care. You can make them aware of the issue, without making a claim. I had an accident (other person at fault) 2 years back and when I rang my insurance, they said they just make a record of it happening, but take no action on it until such a time as it actually turns into a claim). Simply ringing your insurance company isn't the same as making a claim.

That said - I personally don't think I'd bother to ring them. There's no claim to be made from them, and even in the event of a claim, you're not the one at fault (as CCTV will demonstrate) so you've nothing to worry about anyway.

As someone who has done a bit of car detailing, there's no way you got that much paint transfer, along with a dent, without the bodywork being scratched. If the car is only 3 weeks old, as you say, it probably cost you 30k - I'd want a proper fix. Also, you won't get the scratched plastic wheel arches sorted - they'll most likely need replacing.

hullaballoo wrote: »

All that needs is a bit of boiling water, some petrol and a rag.

What a silly thing to suggest. :rolleyes:

I really don't think a petrol bomb is the solution.

mr c

Looks like yellow paint from a pillar (not yellow from a vehicle) so may have been driver error but they were unaware (it does happen)

machine polish and pdr the dent would solve it if You end up paying for it yourself either way

un5byh7sqpd2x0

[Deleted User] wrote: »

If the Gardai get the reg plate

Since when is it a requirement for bollards to carry reg plates?

listermint

Angie Strong Superscript wrote: »

i was given thier home contact number and name , your move ...

My Move ?

The guards are prohibited from doing that, GDPR among other rules they must abide by.

I don't really care what your case is, there is no 'move' back to you.

coylemj

Deleted User wrote: »

Gardai will almost definitely fob you off with the "that's a civil matter" line (that slogan should be written on the side of the squad cars), but tell them it's a case of criminal damage (which it is).

Which it is not.

It's only 'criminal damage' if you can prove that the collision was deliberate.

At best (worst?) it's failing to remain at the scene or reporting an accident (at the local Garda Station) where the other party was not present. But the other driver can simply claim that they didn't notice the impact so a prosecution is very unlikely.

frozenfrozen

it's those poles coming over here damaging cars.... :P

beauf

I've never got any Joy from CCTV in carpark. Garda, are never interested.

kirving

listermint wrote: »

The guards are prohibited from doing that, GDPR among other rules they must abide by.

Just because they're prohibited from doing it, does that mean it has never, or could ever, happen? A Garda told me quite a bit of detail about the life story of a driver I made a complaint about to discourage me from persuing it any further.

My car was recently scratched in a car park - either work or Lidl but I didn't know which. Impossible to get anyone to do anything which could be considered work to help me out. I've come the the conclusion that anyone who mentions GDPR outside of a legal document is using it as an excuse.

Caranica

That looks exactly like yellow paint on my red car. And in a similar location. The car park in my previous job was extremely tight with many many pillars. Caught one one day and didn't notice until the next day. But I know it was the pillar.

dubrov

I don't see how GDPR precludes the guards from sharing details of an offender if you can demonstrate the offence with video footage

listermint

Jesus Christ the legal eagles in here.

Go read up on GDPR and also it's not your job to go pursuing people the guards would take any charges or complaints and pursue them for you by phoning or knocking into the other driver.

GDPR isn't a flavour of the week take it or leave it.

dubrov

I agree the guards should pursue it themselves but you seem to think GDPR precludes sharing of personal information for any reason

beauf

Caranica wrote: »

That looks exactly like yellow paint on my red car. And in a similar location. The car park in my previous job was extremely tight with many many pillars. Caught one one day and didn't notice until the next day. But I know it was the pillar.

I think its very unlikey the OP OH is parking in your previous job.

beauf

beauf wrote: »

I think its very unlike the OP OH is parking in your previous job.

Car park is not yellow, but

https://greeneform.ie/portfolio-item/wyckham-point-car-park/

beauf

Your theory is she didn't notice the lack of shops in the wrong car park. Or that it was the wrong shopping center.

https://dai.ly/xqwjl6

jimmycrackcorm

paulpd wrote: »

Thanks everyone. She said she 100% didn't do it herself as she got bags out of the same door after parking. It's when she came back she saw it.

I thought the same myself initially but I believe her.

I will contact the shopping centre.

Thanks again

I doubt my OH would ever admit to damaging a three-week-old car like that.
And she has you being the one on a wild goose chase with the shopping centre...

frozenfrozen

the bollards outside her friend from works house are yellow... hes a nice guy but I've always been a bit suspicious

beauf

jimmycrackcorm wrote: »

I doubt my OH would ever admit to damaging a three-week-old car like that.
And she has you being the one on a wild goose chase with the shopping centre...

Everyone loves to victim blame these days....

Tzardine

paulpd wrote: »

Thanks everyone. She said she 100% didn't do it herself as she got bags out of the same door after parking. It's when she came back she saw it.

listermint

dubrov wrote: »

I agree the guards should pursue it themselves but you seem to think GDPR precludes sharing of personal information for any reason

It's quite literally the whole point of gdpr. Literally the whole point.

They cannot share provide date with you no matter how much you wish it so.

I don't think. I know.

hullaballoo

hullaballoo wrote: »

All that needs is a bit of boiling water, some petrol and a rag.

I know you're asking about legal rights and the rest of it but that really is minor damage to the car.

...

Again just to reiterate - there's a quick-fix DIY solution to this or there's a very long and headachy road.

On a 3 week old car?

The only person doing a DIY job on that car is a panel beater.

listermint

listermint wrote: »

It's quite literally the whole point of gdpr. Literally the whole point.

They cannot share provide date with you no matter how much you wish it so.

I don't think. I know.

You're wrong. One of the main purposes of Gardai at practically any call out, is to facilitate the exchanging of details.


Have a row with a randomer down town, and when the guards show up, i bet you'll have the person's contact details (and they'll have yours).




GDPR is the most misunderstood thing in the world.

frozenfrozen

KKV has experience with the gardai giving out his details based on his reg in cctv I think

coylemj

coylemj wrote: »

Which it is not.

It's only 'criminal damage' if you can prove that the collision was deliberate.

At best (worst?) it's failing to remain at the scene or reporting an accident (at the local Garda Station) where the other party was not present. But the other driver can simply claim that they didn't notice the impact so a prosecution is very unlikely.

I don't believe criminal damage needs to be deliberate ("a person who without lawful excuse damages any property belonging to another").


Damaging property and then wandering away, whether you're aware of it or not, is still criminal damage, to the best of my knowledge.