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Xiaomi Redmi Note 9 screen goes black during calls

Logo · 2020-12-07 08:48:55

Hi. I've a Xiaomi Redmi Note 9 but the screen goes black when I make a call and can't end calls. I've googled it and it appears to be related to the screen protector interfering with the proximity sensor. Any help is welcome. Thanks

07-12-2020 8:48am

#1

Logo

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Hi. I've a Xiaomi Redmi Note 9 but the screen goes black when I make a call and can't end calls. I've googled it and it appears to be related to the screen protector interfering with the proximity sensor. Any help is welcome. Thanks

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Comments

#2 07-12-2020 11:17am

Ten of Swords

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#3 07-12-2020 11:19am

DopeTech

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Tried removing the screen protector?

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#4 09-12-2020 5:05pm

spix

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Screen protector or case normally. More likely the case as doesn't that phone have a preapplied screen protector.
Also try calibrate the proximity sensor.

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#5 09-12-2020 5:08pm

omeara1113

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Having the same issue with Poco NFC so looking for an answer will try removing the screen protector

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#6 09-12-2020 5:10pm

spix

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Also can be caused by dirt stuck in earpiece if this is where the proximity sensor is. Lots of new phones have only a tiny gap there so easy to get blocked.

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#7 09-12-2020 6:01pm

Logo

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I removed the screen protector and it solved the issue - although it might also have been dirt that was dislodged by taking the protector off.

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