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Exit fee charged in error

  • 01-12-2020 7:34am
    #1
    Frank Grimes
    Registered Users, Registered Users 2 Posts: 5,461 ✭✭✭


    Hi.  I just received my final bill and I have been charged an exit fee even though I switched after my contract ended.  Can someone get that removed for me please? Thanks.


Comments

  • #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi Frank, 

    We regret to read this. 

    Please send us a private message with the following information: 

    - Your name as it appears on your Electric Ireland account
    - Your account number
    - The first line of your address
    - Your contact number
    - Confirmation that you are the account holder (Yes/No)

    Kind regards,
    Aoife


  • #3
    Frank Grimes
    Registered Users, Registered Users 2 Posts: 5,461 ✭✭✭Frank Grimes


    Thanks Aoife, PM sent.


  • #4
    Frank Grimes
    Registered Users, Registered Users 2 Posts: 5,461 ✭✭✭Frank Grimes


    Thanks for getting that sorted out for me Aoife.


  • #5
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi Frank,

    You're very welcome. 

    If you have any other questions, we would be happy to help.

    Kind regards, 
    Aoife 


  • #6
    Frank Grimes
    Registered Users, Registered Users 2 Posts: 5,461 ✭✭✭Frank Grimes


    Hi. I just have one other question, I sent it via PM earlier. Thanks.


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  • #7
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi Frank, 

    Thank you for that. 

    We will answer you shortly. 

    Kind regards, 
    Aoife


  • #8
    Frank Grimes
    Registered Users, Registered Users 2 Posts: 5,461 ✭✭✭Frank Grimes


    Thanks Aoife.


  • #9
    rossj
    Registered Users, Registered Users 2 Posts: 52 ✭✭rossj


    Please Aofie & all at electric IReland... my electricity is due to be cut off tomorrow 10th December,,

    Thing is, Im a new tenant in this house, a house that had electric ireland beforehand, I switched to Energia & they must not have informed Electric Ireland yet as They dont seem to have registered me as  an Energia customer yet...

    I dont understand as I gave my DD card details and the latest reading & the MPRN number and still have not received the postage they said they would send out some 9 or 10 days ago 

    Im in Limbo & NEED to sort this now TONIGHT (Wed 9th Dec) before they turn it off tomorrow

    PLEASE HELP or ADVISE


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