I have mobile phone insurance...

bobbysands81

I’m with “3” and I have phone insurance with them.

I have an iPhone with them.

My phone is 3 years old and battered. The screen is cracked (not badly though), the sound on it is fecked, the Face ID doesn’t work anymore.

Would this be considered normal wear and tear or is there a chance that I’ll be able to wrangle a new phone out of them by claiming on the insurance?

jdon72

bobbysands81 wrote: »

I’m with “3” and I have phone insurance with them.

I have an iPhone with them.

My phone is 3 years old and battered. The screen is cracked (not badly though), the sound on it is fecked, the Face ID doesn’t work anymore.

Would this be considered normal wear and tear or is there a chance that I’ll be able to wrangle a new phone out of them by claiming on the insurance?

The cracked screen might be an indicator of misuse to them, rather than normal wear and tear, so probably not unless it covers cracked screens.

Mjolnir

bobbysands81 wrote: »

I’m with “3” and I have phone insurance with them.

I have an iPhone with them.

My phone is 3 years old and battered. The screen is cracked (not badly though), the sound on it is fecked, the Face ID doesn’t work anymore.

Would this be considered normal wear and tear or is there a chance that I’ll be able to wrangle a new phone out of them by claiming on the insurance?

Actually depends on t&c of the insurance(obviously)
I remember working for a network provider, a customer came in after having destroyed his phone with a digger.
They just told him to post what was left of it off and they'd send a replacement.
(Replacement will usually be a refurbished version of the same phone or the equivalent if that's no longer produced)

The insurance we sold wasn't actually through us, it was with a third party provider.
Usually lost, stolen, damaged beyond economic repair resulted in a replacement otherwise they refurbished it.