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Problem with standing order

  • 30-10-2020 7:08am
    #1
    angel eyes 2012
    Registered Users, Registered Users 2 Posts: 940 ✭✭✭


    Hi BOI,

    a monthly standing order left my BOI account on Tuesday as per usual, however it hasn't landed in my husband's BOI account. I called banking 365 yesterday was on hold for 20 mins and then transferred to the Credit Card section. Obviously the representative couldn't assist me as she didn't have access to the relevant systems and advised to email in the query. I couldn't find an email address on your website.

    Grateful if you could assist.
    Regards


Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    angel eyes 2012 wrote: »
    Hi BOI,

    a monthly standing order left my BOI account on Tuesday as per usual, however it hasn't landed in my husband's BOI account. I called banking 365 yesterday  was on hold for 20 mins and then transferred to the Credit Card section. Obviously the representative couldn't assist me as she didn't have access to the relevant systems and advised to email in the query. I couldn't find an email address on your website.

    Grateful if you could assist.
    Regards
    Hi there, 

    Thanks for getting in touch with us here today. Can we check with you is the standing order payment going to another personal current account with Bank of Ireland? 

    If you would like to send us a Private Message on this we would be happy to help as best we can. 

    Thanks Jen


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