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App close contact questions

  • 08-10-2020 9:12am
    #1
    Closed Accounts Posts: 788 Nobotty


    Hi folks,
    Sorry if the answers to these are buried in a thread somewhere
    A work colleague got an alert saying he is a close contact of a positive case and is getting tested today
    As I work closely with him albeit just one day a week I'm restricting my movements until he has a result
    Noone he knows has informed him
    Only the app

    How does that work
    I've googled and it says the positive person gets texted a link/code that allows the app to upload his contacts

    Are those all his address book?
    Just anyone in his address book that have the app who were near him 48hrs prior to the test?
    Or just random people his app pinged 48hrs prior to his test?

    Just trying to figure out does he know the person or was it someone at a nearby table in a café or bar or something ?

    Thanks in advance


«1

Comments

  • Registered Users Posts: 6,635 ✭✭✭ plodder


    Nobotty wrote: »
    Hi folks,
    Sorry if the answers to these are buried in a thread somewhere
    A work colleague got an alert saying he is a close contact of a positive case and is getting tested today
    As I work closely with him albeit just one day a week I'm restricting my movements until he has a result
    Noone he knows has informed him
    Only the app

    How does that work
    I've googled and it says the positive person gets texted a link/code that allows the app to upload his contacts

    Are those all his address book?
    No, it's nothing to do with address book contacts. See below
    Just anyone in his address book that have the app who were near him 48hrs prior to the test?
    Or just random people his app pinged 48hrs prior to his test?

    Just trying to figure out does he know the person or was it someone at a nearby table in a café or bar or something ?
    This. A contact is someone else who has the app and was close to him for a period of time. This is detected by bluetooth. Could be a cafe, on a bus, in a barber shop/hair-salon, the side of a football pitch, or anywhere people congregate.


  • Closed Accounts Posts: 788 Nobotty


    plodder wrote: »
    No, it's nothing to do with address book contacts. See below

    This. A contact is someone else who has the app and was close to him for a period of time. This is detected by bluetooth. Could be a cafe, on a bus, in a barber shop/hair-salon, the side of a football pitch, or anywhere people congregate.

    Perfect, that eases my mind a bit,but you never know,with the case they mentioned last week with people at a socially distanced table in a restaurant getting it


  • Closed Accounts Posts: 788 Nobotty


    Does the app mine strangers phone numbers in that Bluetooth contact between phones?
    Or is the onus on him to arrange a test?
    Should he have got a call from contact tracing?


  • Registered Users Posts: 2,139 ✭✭✭ ceegee


    Nobotty wrote: »
    Does the app mine strangers phone numbers in that Bluetooth contact between phones?
    Or is the onus on him to arrange a test?
    Should he have got a call from contact tracing?

    The app just records randomised ID numbers from each phone it interacts with. When someone tests positive this list is sent out to each phone with the app. If one of these IDs was generated by your phone you will be notified that you're a close contact.
    Providing a phone number was optional when setting up the app. If you provided one then AFAIK they ring you

    (This is my layman's understanding of how it works, someone else may better explain the technicalities)


  • Registered Users Posts: 810 ✭✭✭ IrishStuff09


    Nobotty wrote: »
    Does the app mine strangers phone numbers in that Bluetooth contact between phones?
    Or is the onus on him to arrange a test?
    Should he have got a call from contact tracing?

    The app doesn't touch anyone's personal data unless they get a close contact alert, then their phone number gets sent to the HSE (if they have supplied it in the app - it won't pull their number from anywhere else on their phone).

    He should get a call from the contact tracing team soon enough assuming he has set his phone number in the app (likely, since it asks you to do this when you install it). As for how long that takes these days, I'm not quite sure


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  • Closed Accounts Posts: 788 Nobotty


    The app doesn't touch anyone's personal data unless they get a close contact alert, then their phone number gets sent to the HSE (if they have supplied it in the app - it won't pull their number from anywhere else on their phone).

    He should get a call from the contact tracing team soon enough assuming he has set his phone number in the app (likely, since it asks you to do this when you install it). As for how long that takes these days, I'm not quite sure

    The close contact was over a week ago from someone it seems awaiting a result
    The notification came in yesterday
    No word from contact tracing yet and its been 24hrs (and 8 days since the contact)

    Sure if he has it,all the virus will be shed by now to all and sundry
    He has no symptoms
    No wonder its spreading


  • Closed Accounts Posts: 788 Nobotty


    Still no word from contact tracing or a test appointment in this case


  • Closed Accounts Posts: 6,751 ✭✭✭ mirrorwall14


    Nobotty wrote: »
    Hi folks,
    Sorry if the answers to these are buried in a thread somewhere
    A work colleague got an alert saying he is a close contact of a positive case and is getting tested today
    As I work closely with him albeit just one day a week I'm restricting my movements until he has a result
    Noone he knows has informed him
    Only the app

    How does that work
    I've googled and it says the positive person gets texted a link/code that allows the app to upload his contacts

    Are those all his address book?
    Just anyone in his address book that have the app who were near him 48hrs prior to the test?
    Or just random people his app pinged 48hrs prior to his test?

    Just trying to figure out does he know the person or was it someone at a nearby table in a café or bar or something ?

    Thanks in advance

    Just to add that HSE guidance says you do not need to restrict your movements because he has no symptoms and has not tested positive. You only become a close contact if he tests positive.


  • Closed Accounts Posts: 788 Nobotty


    Just to add that HSE guidance says you do not need to restrict your movements because he has no symptoms and has not tested positive. You only become a close contact if he tests positive.

    Oh I know that but it makes sense for me as I work with him and if he is positive, then he had the infection when working with me
    He has not even got a tracing call yet
    Just goes to show


  • Registered Users Posts: 9,218 ✭✭✭ Fr_Dougal


    plodder wrote: »
    No, it's nothing to do with address book contacts. See below

    This. A contact is someone else who has the app and was close to him for a period of time. This is detected by bluetooth. Could be a cafe, on a bus, in a barber shop/hair-salon, the side of a football pitch, or anywhere people congregate.

    Except if you’re a teacher. Teachers can’t have close contacts, they’re immune.


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  • Closed Accounts Posts: 788 Nobotty


    Colleague got a negative test result today
    Phew!


  • Registered Users Posts: 1,230 ✭✭✭ Wetbench4


    Fr_Dougal wrote: »
    Except if you’re a teacher. Teachers can’t have close contacts, they’re immune.

    Ya they can, my daughters teacher was confirmed positive so all the class got tested and sent home for two weeks.. My daughter was negative but she still has to restrict movements and stay at home for the remainder of the fortnight..


  • Closed Accounts Posts: 309 ✭✭ Dressoutlet


    Just to add I have the app and when I check my matches its always been 0 this weekend I had a match but no notification from the app. Queried with the HSE and they said although I was matched with a positive case, my phone wasn't around them for long enough to be considered a close contact
    I could have been on the bus, walking through a shop etc.
    Incase anyone sees they're a match but no notification from the app


  • Registered Users Posts: 1,501 ✭✭✭ RichT


    Myself and my wife both got the following notification from the tracking app late yesterday afternoon. We were in separate parts of the city at the time.
    Close Contact Alert. The app has detected that you have been in close contact with someone who has tested positive for COVID-19
    The Contact Tracing Team will be in touch with you shortly

    Rang the HSELive number to book a call back, and was told by automated message that I was already in the queue if I had received the notification and would be contacted within 24 hours. (We haven't been contacted yet)

    I'm assuming the close contact was within the last 14 days.

    We are both showing no symptoms, and feel fit and well apart from a chronic case of frustration with the waiting for them to contact us.

    Anybody else have any experience with the app notification?


  • Administrators, Social & Fun Moderators, Sports Moderators Posts: 62,376 Admin ✭✭✭✭✭ Beasty


    Threads merged


  • Registered Users Posts: 5,751 ✭✭✭ touts


    Got a notification of a close contact alert yesterday morning. No phone call yet (at this point effectively 2 working days have gone by). Instructions on the app are NOT to go to work or shops etc and to self isolate until I get a call "shortly". Tried ringing the HSE number on the app and got a computer telling me I'm in the queue and will get a call within 24 hours of the alert (which passed this morning). Does anyone know how long it takes between the alert and when they call you. Two days and counting makes me suspect it is a false alert but I don't want to take the chance. Edit: My number is on the app.


  • Registered Users Posts: 1,501 ✭✭✭ RichT


    Welcome to 'The Club' touts. :rolleyes:

    Looks like I'm half a day ahead of you in the queue going by the notification times.

    Still no news here :mad: I will of course announce it here, if and when I get a call back.


  • Registered Users Posts: 6,316 ✭✭✭ Thoie


    RichT wrote: »
    Welcome to 'The Club' touts. :rolleyes:

    Looks like I'm half a day ahead of you in the queue going by the notification times.

    Still no news here :mad: I will of course announce it here, if and when I get a call back.

    Did you get a call yet? Was it the 14th you got the alert?


  • Registered Users Posts: 5,751 ✭✭✭ touts


    Thoie wrote: »
    Did you get a call yet? Was it the 14th you got the alert?

    I got my alert last Wednesday. Phoned the helpline several times. Was told each time to wait. 6 days in and no call yet. Phoned my GP. They said they have been instructed that without symptoms they couldn't send patients for a test. Fortunately I can work from home but I can imagine many others would be having difficult discussions with their managers after almost a week being out but not actually sick.

    Contract tracing via the app has basically ceased to function. I suspect this is because they are completely overwhelmed with in person tracing. I expect they will have to discontinue the app in the next few days. It will only cause people stress if they get a warning and the HSE can clearly do nothing to actually help them unless they develop symptoms which puts them in the GP referral system.


  • Registered Users Posts: 1,501 ✭✭✭ RichT


    We finally got our calls this afternoon. The app notification was last Tuesday afternoon (13th October)

    The close contact was allegedly Sunday 11th October, except it wasn't. There's no way we were in close contact with anyone on that day. The app is a great idea but clearly doesn't work properly so we are going to delete it.


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  • Registered Users Posts: 750 ✭✭✭ alentejo


    I went for a test last week and filled out a form. Would it be a good idea that an additional form is required to fill out out potential close contacts. Might help speed up the process


  • Registered Users Posts: 6,316 ✭✭✭ Thoie


    RichT wrote: »
    We finally got our calls this afternoon. The app notification was last Tuesday afternoon (13th October)

    The close contact was allegedly Sunday 11th October, except it wasn't. There's no way we were in close contact with anyone on that day. The app is a great idea but clearly doesn't work properly so we are going to delete it.

    Were they able to tell you the day of contact over the phone? That's the bit I was wondering about. I got the alert on Sunday (18th). Looking back over my timeline, I'm fairly sure the contact must have been on Saturday 10th. It's the only location that I spent more than 15 minutes in one place with other people in the last few weeks. If it was that day, then the risks are comparatively low - everyone was fully masked up for the duration.

    Contact on the 11th and notification on the 13th seems unlikely, unless the person on the 11th already had the test and was waiting on results. I would expect there'd be at least 3 days between contact and the notification. E.g. be in contact with someone on the 10th. That person gets symptoms and calls their doctor the next day. Test on the 12th, results on the 13th, upload notification to the app - and that's if everything went smoothly. Realistically I'd imagine the lag would be more like 4-7 days.

    Did they suggest your 14 days restricted movement should start from the 11th (supposed contact) or the 13th (received notification)?


  • Registered Users Posts: 1,501 ✭✭✭ RichT


    Thoie wrote: »
    Were they able to tell you the day of contact over the phone? That's the bit I was wondering about. I got the alert on Sunday (18th). Looking back over my timeline, I'm fairly sure the contact must have been on Saturday 10th. It's the only location that I spent more than 15 minutes in one place with other people in the last few weeks. If it was that day, then the risks are comparatively low - everyone was fully masked up for the duration.

    Contact on the 11th and notification on the 13th seems unlikely, unless the person on the 11th already had the test and was waiting on results. I would expect there'd be at least 3 days between contact and the notification. E.g. be in contact with someone on the 10th. That person gets symptoms and calls their doctor the next day. Test on the 12th, results on the 13th, upload notification to the app - and that's if everything went smoothly. Realistically I'd imagine the lag would be more like 4-7 days.

    Did they suggest your 14 days restricted movement should start from the 11th (supposed contact) or the 13th (received notification)?

    Yes we were told Sunday 11th was the day (couldn't tell us the time) of the 'close contact.'

    Restricted movement starts 14 days from date of close contact.

    We have now both deleted the app.


  • Registered Users Posts: 6,316 ✭✭✭ Thoie


    https://www.irishtimes.com/news/health/covid-19-backlog-forces-hse-to-skip-calls-to-thousands-of-close-contacts-1.4386512
    The HSE has said that it will send a text message on Wednesday to between 2,000 and 2,500 people, who have already been informed by text of their infection, asking them to tell their own close contacts to contact their GPs immediately to seek a test.

    Looks like people (like me) who received the alert over the weekend will just get a text message today telling us to do it ourselves.


  • Registered Users Posts: 1,352 ✭✭✭ schmoo2k


    In our household we have had 3 positive (and 1 negative) test results since Christmas.

    For each of the 3 positives not a single request was made to upload the data from the Covid app (I think they provide a number you enter into the App)?

    Or do I have that wrong, can they infer it from the mobile number given for the test?

    IMO it is a real shame after all the development work and advertising that went into it...

    (None of them thought to mention it when rang which is understandable IMO).


  • Registered Users Posts: 798 ✭✭✭ Midnight Sundance


    I was only wondering this myself earlier. Wud be interested to hear if anyone has been contacted with it lately. Somehow I've a feeling it has fallen by the wayside ,along with testing close contacts


  • Moderators, Music Moderators Posts: 19,529 Mod ✭✭✭✭ Mr.S


    Going by the in-app analytics, it's being used and 8k+ people have uploaded their Random ID's to date.

    But your right, it doesn't seem like it's being pushed a lot. None of the people I know that have tested positive got asked to upload their ID's. Likewise, I don't know anyone who's received a notification of close contact - but apparently 15k+ people have..


  • Registered Users Posts: 4,303 ✭✭✭ This is it


    I had completely forgotten about it. I was asked to enter details in mid October after testing positive, didn't hear anything after that but I didn't expect to


  • Registered Users Posts: 4,046 ✭✭✭ fly_agaric


    schmoo2k wrote: »
    In our household we have had 3 positive (and 1 negative) test results since Christmas.

    For each of the 3 positives not a single request was made to upload the data from the Covid app (I think they provide a number you enter into the App)?

    Or do I have that wrong, can they infer it from the mobile number given for the test?

    Would have thought it would be something they run through if you test positive (do you have the application on your phone + will you consent to have the codes uploaded)?

    In the "Contact tracing" section of the application it says "a member of the contact tracing team may ask you to share Random IDs generated by your phone over the previous 14 days".

    Suppose it doesn't matter much now anyway as they have completely lost control again + are just telling people to stay at home (again) as much as possible and don't bother seeking a test etc unless you have symptoms. That could be why they stopped bothering (if they have).


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  • Banned (with Prison Access) Posts: 4,077 ✭✭✭ Away With The Fairies


    What was the point in this app? Surely it was meant to get people to isolate and prevent further spread? Another failure with all this. It should have been mandatory. But I guess that's too much trouble for people to be told to isolate.


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