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Amazon.co.uk

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  • Hoboo wrote: »
    Is the item fulfilled by Amazon, ie being processed on behalf of a third party seller? I had the same issue, turned out the third party had sold it elsewhere. Amazon had no control of stock.

    I knew someone would mention that so I copied and pasted the words from the invoice in the OP "Sold by: Amazon EU S.a.r.L"

    If it wasn't sold by Amazon I wouldn't bother chasing it.

    Wake me up when it's all over.





  • I have nothing to add apart from... The phrase is "first world problem".




  • What is the item? Maybe on prohibited list for couriers? and amazon shouldn't be selling it to Ireland in the first place.

    Is the item also available on EU sites (you won't have prime so you lose out that way).




  • I thought I'd post this to see if anyone else has had this problem.

    I ordered and item that is in stock and Sold by: Amazon EU S.a.r.L. I've Amazon Prime so get free delivery.

    I ordered it about 2 weeks ago and got the message "We will email you when we have an estimated delivery date." Also checked with a UK delivery address and that goes straight through with next day delivery.

    After a week I went on chat and asked what's the problem. Answer was its stuck in the system and that I need to cancel the order and reorder. Left it a day then ordered a second item then cancelled the first. I did it that way incase I got a sorry not available to you address msg for the second order. Same msg for the second order "We will email you when we have an estimated delivery date."

    So a couple days later I get on to chat again and this time the problem is that they can't find a courier for it? The reps says he'll contact the fulfillment center to get it sent.

    And another few days and third reason is the best yet "this item is not available at the price shown during the validation of your order.". Yet the order still stands and the rep is supposedly going to raise a ticket with the fulfilment center.

    So Amazon are advertising an item sold by them as in stock, available to Ireland but they won't sell it to me at the price listed?

    Yes I know its a third world problem and I'm making a fuss about not a lot but at this stage I'm only chasing this because I want to see where it goes. I suspect at some stage Amazon will sell the last one to someone in the UK and then just say they are out of stock can't get anymore and cancel my order. I fully understand I can't force them to sell an item to me.

    I can't see the problem if amazon say they'll contact you re delivery and left it at that...not you contacting them.




  • I can't see the problem if amazon say they'll contact you re delivery and left it at that...not you contacting them.

    I can't see the problem either for an Amazon Prime item sold by Amazon that is in stock and can be delivered tomorrow to anyone in the UK?

    Wake me up when it's all over.



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  • corkie wrote: »
    What is the item? Maybe on prohibited list for couriers? and amazon shouldn't be selling it to Ireland in the first place.

    Is the item also available on EU sites (you won't have prime so you lose out that way).

    Will check the EU sites now. It's nothing thats on any banned list.

    Edit> Amazon.de want €43,22 Postage & Packing for the item which is about the same price approx €150 on both sites.

    Wake me up when it's all over.





  • Does it say "Dispatched from and sold by Amazon EU Sarl" on the Amazon product page? If so, I believe the mistake thy made was letting you initially buy the product as I'm pretty sure many such items are only supposed to be allowed to be delivered to mainland UK.




  • I knew someone would mention that so I copied and pasted the words from the invoice in the OP "Sold by: Amazon EU S.a.r.L"

    If it wasn't sold by Amazon I wouldn't bother chasing it.

    You may ring Joe.




  • I had this. Ordered some weights at the start of lockdown. This was the only listing I could find that shipped to ireland and was on prime so happy days. Ordered.

    Item showed as being prepared for shipping but never went beyond that. no tracking or the usual. finally contacted support and was told there was something wrong with the order and they cancelled it ansd said to re-order. lo and behold it had updated to say didnt ship to ireland.

    I figure it was either too heavy or didn't really qualify for prime shipping to ireland and was mislabeled in the listing. Some randomer in the warehouse got a 'computer says no' when they went to fulfill it.




  • Aristotle wrote: »
    Does it say "Dispatched from and sold by Amazon EU Sarl" on the Amazon product page? If so, I believe the mistake thy made was letting you initially buy the product as I'm pretty sure many such items are only supposed to be allowed to be delivered to mainland UK.

    Copy and pasted from the listing "Dispatched from and sold by Amazon" .Thats no doubt the problem but as I said they could have said that when I first contacted them. It's still available to Ireland and I've just ordered it again to check and cancelled.

    Wake me up when it's all over.



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  • I had this. Ordered some weights at the start of lockdown. This was the only listing I could find that shipped to ireland and was on prime so happy days. Ordered.

    Item showed as being prepared for shipping but never went beyond that. no tracking or the usual. finally contacted support and was told there was something wrong with the order and they cancelled it ansd said to re-order. lo and behold it had updated to say didnt ship to ireland.

    I figure it was either too heavy or didn't really qualify for prime shipping to ireland and was mislabeled in the listing. Some randomer in the warehouse got a 'computer says no' when they went to fulfill it.

    Thats why I didn't cancel the first order until I'd ordered it a second time as I thought that was going to happen to me.

    Wake me up when it's all over.





  • Copy and pasted from the listing "Dispatched from and sold by Amazon" .Thats no doubt the problem but as I said they could have said that when I first contacted them. It's still available to Ireland and I've just ordered it again to check and cancelled.

    As you seem to have it still on order and they haven't cancelled it...it still may be delivered to you.




  • What about the money side of it - did Amazon debit your card? If so, the contract is in place and they are obliged to fulfil it. Threaten consumer affairs on them. You have a whole bundle of legal rights as a consumer under EU law.




  • Will check the EU sites now. It's nothing thats on any banned list.

    Edit> Amazon.de want €43,22 Postage & Packing for the item which is about the same price approx €150 on both sites.

    if they that much to ship it from the germany the item must be either very heavy or very big.




  • JCJCJC wrote: »
    What about the money side of it - did Amazon debit your card? If so, the contract is in place and they are obliged to fulfil it. Threaten consumer affairs on them. You have a whole bundle of legal rights as a consumer under EU law.

    you will be wasting your time. the contract is in place when amazon ship the order.




  • you will be wasting your time. the contract is in place when amazon ship the order.

    That’s new law. My understanding of the law is that the contract is in place when the consideration passes.




  • JCJCJC wrote: »
    That’s new law. My understanding of the law is that the contract is in place when the consideration passes.

    read up on amazons term and conditions.




  • read up on amazons term and conditions.
    I just scanned them, life is too short to study all of them. They do allow for small claims courts which might be worth exploring, and even if they have conditions which attempt to set aside settled law, there are EU regulations on Unfair Terms in Consumer Contracts that an Irish Court will uphold.




  • JCJCJC wrote: »
    I just scanned them, life is too short to study all of them. They do allow for small claims courts which might be worth exploring, and even if they have conditions which attempt to set aside settled law, there are EU regulations on Unfair Terms in Consumer Contracts that an Irish Court will uphold.

    they are very clear on when a contract is formed.




  • they are very clear on when a contract is formed.

    My point is that if so, that’s an unfair term.


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  • JCJCJC wrote: »
    My point is that if so, that’s an unfair term.

    you have no idea what their terms say about when the contract is formed so how can you be sure it is unfair?




  • you have no idea what their terms say about when the contract is formed so how can you be sure it is unfair?

    It’s well settled law that an enforceable contract is formed when the consideration passes. This applies whether the contract came into existence on the basis of offer and acceptance, or notice to treat and acceptance. In either scenario, the moment the consideration passes, the contract comes into existence. If Amazon try to vary that, there’s the unfairness that the OP would ask the small claims court to uphold.




  • I had the same issue (see post #1251).

    Also ordered something, got confirmation email and CC deduction (pending). Nothing happened and upon subsequent checking with CS I was told that the item was out of stock (even though the item was listed as in stock at that time).

    I couldn't get CS to accept the concept that when an item is ordered and the confirmation email sent that that item should be set aside in the Fulfillment centre for that order and that the item should be dispatched eventually and the order should not be affected by the item subsequently going out of stock.

    Received a subsequent email explaining how inventory is dynamic etc... and I would be updated when it came back into stock. So I cancelled the order and ordered the item using an old Amazon account of mine. Order went through and delivery will be later today.

    I thought I'd post this to see if anyone else has had this problem.

    I ordered and item that is in stock and Sold by: Amazon EU S.a.r.L. I've Amazon Prime so get free delivery.

    I ordered it about 2 weeks ago and got the message "We will email you when we have an estimated delivery date." Also checked with a UK delivery address and that goes straight through with next day delivery.

    After a week I went on chat and asked what's the problem. Answer was its stuck in the system and that I need to cancel the order and reorder. Left it a day then ordered a second item then cancelled the first. I did it that way incase I got a sorry not available to you address msg for the second order. Same msg for the second order "We will email you when we have an estimated delivery date."

    So a couple days later I get on to chat again and this time the problem is that they can't find a courier for it? The reps says he'll contact the fulfillment center to get it sent.

    And another few days and third reason is the best yet "this item is not available at the price shown during the validation of your order.". Yet the order still stands and the rep is supposedly going to raise a ticket with the fulfilment center.

    So Amazon are advertising an item sold by them as in stock, available to Ireland but they won't sell it to me at the price listed?

    Yes I know its a third world problem and I'm making a fuss about not a lot but at this stage I'm only chasing this because I want to see where it goes. I suspect at some stage Amazon will sell the last one to someone in the UK and then just say they are out of stock can't get anymore and cancel my order. I fully understand I can't force them to sell an item to me.




  • Is anyone else noticing how little Amazon Warehouse stuff is now not available to Ireland?

    I would guess at least 25% of the Amazon Warehouse has no buying options if you have an Irish delivery address another way of saying not available to Ireland.

    I don't buy a lot from Amazon Warehouse but have found it handy in the past for some items that weren't available to Ireland as new items were available as returns.

    Wake me up when it's all over.





  • you will be wasting your time. the contract is in place when amazon ship the order.

    I can tell you , this bundle of rights you mention and you are correct , must be the most useless ineffective regulations in the world - I had cause to use them years ago - what a complete waste of time they were at that time -hope things have improved in that regard anyway - best of luck anyway




  • JCJCJC wrote: »
    It’s well settled law that an enforceable contract is formed when the consideration passes. This applies whether the contract came into existence on the basis of offer and acceptance, or notice to treat and acceptance. In either scenario, the moment the consideration passes, the contract comes into existence. If Amazon try to vary that, there’s the unfairness that the OP would ask the small claims court to uphold.

    Correct in a physical sense, but not online.

    It is very well understood that the contract for an online purchase is when the item is delivered.

    It is stated very clearly in the terms and conditions of all websites and if you decide not to read them, such excuse would be laughed out of a court.




  • Darc19 wrote: »
    Correct in a physical sense, but not online.

    It is very well understood that the contract for an online purchase is when the item is delivered.

    It is stated very clearly in the terms and conditions of all websites and if you decide not to read them, such excuse would be laughed out of a court.

    This sounds like very lopsided legislation that allows taking of funds without the provision of goods and services.

    I’d understand this if the law also stipulated that payment cannot be taken prior to the establishment of a contract.




  • Panrich wrote: »
    This sounds like very lopsided legislation that allows taking of funds without the provision of goods and services.

    I’d understand this if the law also stipulated that payment cannot be taken prior to the establishment of a contract.

    But they don't actually take the funds. They in effect put a hold on the funds in your bank account and release that hold if they can't deliver. You can't use the money in the meantime but it doesn't mean its in the sellers bank account.

    Wake me up when it's all over.





  • Panrich wrote: »
    This sounds like very lopsided legislation that allows taking of funds without the provision of goods and services.

    I’d understand this if the law also stipulated that payment cannot be taken prior to the establishment of a contract.
    It's in the standard terms and conditions of almost all websites.
    If you disagree, buy elsewhere.

    The balance is that if you purchase online you have a legal right to return for full refund of most goods

    You don't have that in physical transactions.


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  • But they don't actually take the funds. They in effect put a hold on the funds in your bank account and release that hold if they can't deliver. You can't use the money in the meantime but it doesn't mean its in the sellers bank account.

    Which deprives the owner of those funds access to them.

    I understand the concept in a functional scenario where the goods are immediately put aside and prepared for dispatch but Amazon are clearly dysfunctional at the moment for Irish customers. Money is been held without any guarantees around provision of goods in exchange.

    I suppose as long as people are willing to put up with it, nothing will change in their behaviour.


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