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Revolut issue can I request get charge back

  • 03-10-2020 2:44pm
    #1
    mylittlepony
    Registered Users, Registered Users 2 Posts: 531 ✭✭✭


    Hello BOI,

    I recently signed up for Revolut but unfortunately the app cannot verify my Idenity.
    But in order to activate it you have to add money to it and pay for postage for card.
    As It had been a whole week with no luck with verification I have tried every day.
    Can I request charge back to have my money sent returned back into my current account as Revolut failed to provide a service?
    Thank you in advance.


Comments

  • #2
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi Mylittlepony,

    Thanks for checking in with us today on Boards.ie.

    We're sorry to hear you're experiencing this difficulty. If you used your debit card to make this transfer, and have tried to resolve this refund with Revolut directly, you can certainly request a chargeback. We have attached some more information on this here. Please don't hesitate to get back in touch if we can help with anything else.

    Thanks,
    Richard


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