Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Minimum payment incorrect

  • 30-06-2020 9:10am
    #1
    spacelucy
    Registered Users, Registered Users 2 Posts: 33 ✭


    I've ordered and subsequently returned a few items on my credit card, to the value of about 1200. These have since been refunded and my balance is about 400, but the minimum payment due is still 1600.  Why is this?


Comments

  • #2
    Bank of Ireland: Richard F
    Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi Spacelucy,

    Thanks for getting in touch with us today on Boards.ie.

    We’re sorry to hear this. This can depend on when the statement date of your credit card was, as this would determine the minimum payment amount.

    If you log in on www.365online.com and select “service desk” > “ask a question”, one of our colleagues will be happy to look into this further for you. If you prefer to call, the number is 1890251251.

    We hope this information helps.

    Thanks,
    Richard


  • #3
    spacelucy
    Registered Users, Registered Users 2 Posts: 33 ✭spacelucy


    Bank of Ireland: Richard F wrote: »
    Hi Spacelucy,

    Thanks for getting in touch with us today on Boards.ie.

    We’re sorry to hear this. This can depend on when the statement date of your credit card was, as this would determine the minimum payment amount.

    If you log in on www.365online.com and select “service desk” > “ask a question”, one of our colleagues will be happy to look into this further for you. If you prefer to call, the number is 1890251251.

    We hope this information helps.

    Thanks,
    Richard
    Will do.  Thanks.


Advertisement