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card doesn't work on internet services

  • 19-06-2020 3:41pm
    #1
    Thiago Maciel
    Registered Users, Registered Users 2 Posts: 1 ✭


    hello, I am abroad and my card is not working properly. I normally use my card on internet purchasing something or things like uber and others.
    I am in South America at the moment and all these services used to work perfectly. I don't know why it stopped working. however its still working as a debit card in the machines.
    also I tried to send money to my Revoluts account and it didn't work. I think something has happened to my card relation to internet services.
    can anyone help me with this, please? thanks


Comments

  • #2
    Bank of Ireland: Aisling
    Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi Thiago Maciel, 

    Thanks for reaching out to us here on Boards. 

    I'm sorry to hear you are experiencing difficulties with your Visa Debit Card for online purchases. 

    There a number of issues that may be occurring that may be stopping the transactions going through.
     
    The first being a temporary security flag. Have you received any texts or emails from our card security team? Sometimes our security team may contact you by text or email to confirm if you have made a transaction with your Visa Debit card. These messages ask you to reply 'Yes' or 'No' to them. If you reply 'Yes' then the temporary flag will be lifted and you will be free to use your card online and in shops within 1-2 hours. If you reply 'No' or do not reply at all the card will remain restricted until you get in contact with us directly. Our security team can also be contacted on 00353 1 488 54 66, an advisor there will be more than happy to view your card and lift any flag that may be in place. Advisors are available 24/7.
     
    The issue may also be linked to Verified by Visa. Certain online sites may ask for a Verified by Visa code to be entered in order for an online purchase to be fulfilled. These message are sent to you via text message to your mobile phone. If you are not receiving the text message or you are receiving an invalid code then you will need to get in contact with our Verified by Visa department, they can be reached on 00353 1 2500 370. An advisor there will be able to resolve the issue; and determine why the code is invalid/not sending. Advisors are available 24/7.
     
    If neither of these are the case you will need to get in touch with a customer service representative; by secure message or phone. Our secure message system can be accessed through your banking 365 online. You will need to select 'Service Desk' and then 'Ask a question', one of my colleagues will be able to examine your card and advise exactly why the transactions are failing.
     
    Our customer service department can also be contacted by phone on 00353 1 404 4000 The phone lines are open Monday to Friday 9am - 5pm. An advisor will be more than happy to take a look after you.
     
    I hope the above information helps, please do not hesitate to get back to us if you have any further questions.
     
    Thanks, Aisling.


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