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Imagine / SalesForce

  • 13-04-2020 12:35pm
    #1
    gallantman
    Registered Users, Registered Users 2 Posts: 127 ✭✭


    Hi,

    Hope I'm posting in the right area.

    I'm a customer of Imagine and WFH - do a lot of SalesForce administration. Since last Thursday I have been unable to log into SF. We have a domain name setup so the usual login page, login.salesforce.com get diverted to our domain version e.g. mycompany.my.salesforce.com.

    I did the usual - reboot, different browser etc but no luck. Was able to connect when I tethered my laptop to my iPhone so seems to confirm its an ISP/ Imagine issue. Was able to repeat the problem on another laptop in the house (different anti virus).

    Anyways, I've had no luck with Imagine support - a couple of call and emails with all the details of what I had tested but not reply. Really need it for work tomorrow so any advice appreciated.

    See some Tracert attached - timed out on 13.108.1.253

    Router is WVRTM-130ACN - wondering if a reset will fix ? but afraid I'l lose broadband completely.

    Any advice appreciated ?? Help !


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Does your company have a VPN? If so using that would be a fast workaround.


  • #3
    gallantman
    Registered Users, Registered Users 2 Posts: 127 ✭✭gallantman


    yes, we have a VPN - its a workaround but not a fast solution.

    Need a fix to access directly.

    Mark.


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