HikVision DS-7B08HUHI-K1

Deltarom

Hi I have HikVision DS-7B08HUHI-K1, and I'm trying to connect using hik connect app. But noticed that the device is offline in Platform Access. The network configuration is set as Enable DHCP, and DNS as well. Any one know why is it is still offline. Thanks

alta stare

What DNS are you using and have you got your gateway in?

Deltarom

alta stare wrote: »

What DNS are you using and have you got your gateway in?

Thank you. Solved the issue. Somehow the router was not issuing ip address. DVR was showing an address before so thought, that was the actual ip. (192.168.1.64 this ip is actually a fake ip showing in DVR while it is not getting an ip from router)

alta stare

Deltarom wrote: »

Thank you. Solved the issue. Somehow the router was not issuing ip address. DVR was showing an address before so thought, that was the actual ip. (192.168.1.64 this ip is actually a fake ip showing in DVR while it is not getting an ip from router)

Good to see you got it sorted HIK Connect is a handy feature even though i prefer port forwarding if i can.

I find disabling DHCP and auto DNS is the easiest thing to do. Put the recorder address up high in the range away from everything else. Set the DNS to googles and enter the gateway and job done. Never any issues.

Deltarom

alta stare wrote: »

Good to see you got it sorted HIK Connect is a handy feature even though i prefer port forwarding if i can.

I find disabling DHCP and auto DNS is the easiest thing to do. Put the recorder address up high in the range away from everything else. Set the DNS to googles and enter the gateway and job done. Never any issues.

Yes I set the IP a high value. The image quality that it is uploading into the cloud is not great. Is there any settings that we can change? Also google drive is not working for all hikvision dvr (chat with hikvision agent). I was planning to do port forwarding to access from outside via web but the mobile browser not showing live stream.

alta stare

Deltarom wrote: »

Yes I set the IP a high value. The image quality that it is uploading into the cloud is not great. Is there any settings that we can change? Also google drive is not working for all hikvision dvr (chat with hikvision agent). I was planning to do port forwarding to access from outside via web but the mobile browser not showing live stream.

Have you done the configuration via the web page?

Deltarom

alta stare wrote: »

Have you done the configuration via the web page?

Which configuration you mean? Im able to view the live video via laptop (internet exploer, in chrome using IE Tool). But in mobile I'm able to login and I can see only black camera screen. Is there any configuration that I have to do. thx.

alta stare

Deltarom wrote: »

Which configuration you mean? Im able to view the live video via laptop (internet exploer, in chrome using IE Tool). But in mobile I'm able to login and I can see only black camera screen. Is there any configuration that I have to do. thx.

Ensure enable stream encryption on the nvr is unticked.

On your laptop go to your recorder by inputting the recorders ip address into your search bar. Not the google search bar but the browser search bar. Your machine should come up and them log in. Go to configuration and then storage. You can set it up from there.

Deltarom

alta stare wrote: »

Ensure enable stream encryption on the nvr is unticked.

On your laptop go to your recorder by inputting the recorders ip address into your search bar. Not the google search bar but the browser search bar. Your machine should come up and them log in. Go to configuration and then storage. You can set it up from there.

Sure will try that. Is there any way to improve the image quality that is uploading into cloud?

alta stare

Deltarom wrote: »

Sure will try that. Is there any way to improve the image quality that is uploading into cloud?

In the web configuration page you need to set the uploading to dual stream. That should help.

Deltarom

alta stare wrote: »

In the web configuration page you need to set the uploading to dual stream. That should help.

Yes it was set as dual stream.