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New Card, Old pin won't work

  • 19-03-2020 9:38am
    #1
    Febreeze
    Closed Accounts Posts: 190 ✭✭


    Hi 


    I received a new bank card. It wasn't a replacement as my student debit card had expired so I received a new card which isn't a student card. I never received a pin to activate my new card. I emailed BOI on Boards.ie to see if I could use my old pin in which I was told yes, but it didn't work. I received the card last Thursday and I am still waiting a new pin. 


    In light of the current situation that is ongoing, I understand immensely that the pressure to please everyone is a stressful one. I understand gratefully of any efforts made in regards to trying to activate my new card and I wish you all the best and safety towards all at BOI. 


    I hope to hear back soon. 


    Many kind regards


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi Febreeze,

    Thanks for contacting us here and I’m sorry to hear this. It sounds like you have received an upgraded card and a new pin should have been received by now. If you can please log on to 365 Online and send a request through Ask a Question in the Service Desk one of my colleagues will be happy to reissue the card pin. 

    Thanks 
    Tara


  • #3
    Febreeze
    Closed Accounts Posts: 190 ✭✭Febreeze


    Bank of Ireland: Tara wrote: »
    Hi Febreeze,

    Thanks for contacting us here and I’m sorry to hear this. It sounds like you have received an upgraded card and a new pin should have been received by now. If you can please log on to 365 Online and send a request through Ask a Question in the Service Desk one of my colleagues will be happy to reissue the card pin. 

    Thanks 
    Tara

    Hi Tara

    Thank you for the quick responce. I'll get onto that now.

    Have a good day 😊


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