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Bank of Ireland Mullingar refuse to answer their phones

  • 05-02-2020 12:42pm
    #1
    quinnd6
    Registered Users, Registered Users 2 Posts: 1,559 ✭✭✭


    I rang what was supposed to be Bank of Ireland Mullingar last week and got through to some stupid call centre that kept me waiting for ages who took my number and never bothered to get the bank to ring me back.
    Today I tried ringing them from a number on the Bank of Ireland website for Bank of Ireland in Mullingar and they redirected my call to Kinnegad bank who are closed. This service is a disaster. I'm fed up of this.
    I have business I need to take care of.
    All I'm asking is for you to do your fricking job ffs.


Comments

  • #2
    Bank of Ireland: Ashley
    Closed Accounts Posts: 24 ✭Bank of Ireland: Ashley


    Hi quinnd66,

    Thank you for getting in touch with us about this.

    We are very sorry this has been your experience so far.

    Our colleagues within our Contact Centre manage incoming calls to our Branches. If they are unable to reach their Branch colleague by phone at the time of your call, they will take contact details and pass this on for you. So sorry you have yet to have your call returned.

    If you could please send us a private message with your contact details ,your account holding branch and the details of your query, we will be able to arrange a call back from the Branch directly.

    We do understand your frustration. If we  could ask you please to moderate your tone, we would really appreciate it.

    We hope to hear from you.

    Many thanks, Ashley.


  • #3
    mountai
    Registered Users, Registered Users 2 Posts: 963 ✭✭✭mountai


    How dare you try to contact a real live person at your bank . Do you not realize you are a PITA to these exalted individuals and believe that dealing with problems are beneath them . Talk to the machine , it loves you more !!!


  • #4
    quinnd6
    Registered Users, Registered Users 2 Posts: 1,559 ✭✭✭quinnd6


    Bank of Ireland: Ashley wrote: »
    Hi quinnd66,

    Thank you for getting in touch with us about this.

    We are very sorry this has been your experience so far.

    Our colleagues within our Contact Centre manage incoming calls to our Branches. If they are unable to reach their Branch colleague by phone at the time of your call, they will take contact details and pass this on for you. So sorry you have yet to have your call returned.

    If you could please send us a private message with your contact details ,your account holding branch and the details of your query, we will be able to arrange a call back from the Branch directly.

    We do understand your frustration. If we  could ask you please to moderate your tone, we would really appreciate it.

    We hope to hear from you.

    Many thanks, Ashley.
    Hi Ashley,
    It's fine I used Twitter to contact BOI and they got that sorted for me.


  • #5
    Bank of Ireland: Ashley
    Closed Accounts Posts: 24 ✭Bank of Ireland: Ashley


    Thank you for getting back with an update quinnd6.

    That is so great to hear that you have gotten your query sorted out.

    If you have any other questions please do let us know.

    Many thanks, Ashley.


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