Delay with Bailies Coffee delivery

Bot1

Hi all
Anyone else experiencing a delay with their subscription from Bailies?
My December delivery (26th is the date) has still not arrived. I contacted them and they gave me assurances that it was on the way.
No sign yet!

Mr Magnolia

Got my sub before Christmas no bother. Next one due in a week or so. Will keep you posted. Pop them another email tho.

Hodors Appletart

i got notification at the start of the month but no coffee yet

Squidgy Black

My order on the 3rd of January came a couple of days after no bother, renewal was on the Friday and was delivered by the Tuesday.

Bot1

Thanks for the info folk.
I contacted them again.
They think order got lost in the post.
They couriered me out a replacement delivery the next day!

Akula

Bot1 wrote: »

Thanks for the info folk.
I contacted them again.
They think order got lost in the post.
They couriered me out a replacement delivery the next day!

I had issues also. Wrong bags sent and then disappearing bags. They were very responsive but their courier seems to have been letting them down.

Wonderful coffee.

Hodors Appletart

I didn't get my Jan coffee and got notification of the Feb batch that hasn't arrived yet.

Hodors Appletart

just contacted them and fair play they are re sending the bags straight away

Hodors Appletart

they did more digging the coffee for january was left in the green bin by the courier

on bin collection day

Akula

Seems to be happening again this week...

Hodors Appletart

I got my March delivery because I happened to be working at home last Wednesday and caught the courier.

Enrico Palazzo

Do they still deliver with DPD but w/o a tracking no? I found that odd and confusing. Must be some budget service.

Hodors Appletart

yeah, and DPD won't talk to you about lost stuff unless there is a tracking number

those cards they stick in your door aren't worth a shíte if something is lost.

Akula

I emailed them. And said it shipped on the fourth and should be with me today or tomorrow. So lets see.

Hodors Appletart

my April shipment hasn't arrived yet.

my confidence levels in DPD are at an all time low

Planet X

Mine has shipped, email 1st April confirming.
Have it in the press a few days ago.

It'll arrive .....I wouldn't worry.

Akula

Mine is delayed also. I've gone into their tracking system and it says that royal mail is still waiting on the package from sender....

Hodors Appletart

I contacted Bailies on Thursday (7th apr) and they said they had sent my April coffee on the 2nd, but for some reason DPD had sent it back to them.

They re-sent the April microlot, and it arrived this morning, but they had stuck a second bag into the shipment.

I have to say, that whenever I've had issues with my Bailies deliveries it's always been an issue with DPD, but Bailies Customer Service is second to none.

Akula

So their tracking now says delivered but no sign.

That’s four out of the last five months I’ve had issues. I’ve had to chase it with them three out of those four times to get it.

It’s my favourite coffee, but becoming more hassle than its worth.

Hodors Appletart

it's not Bailies at fault imo

they need to absolutely change courier though

Akula

Hodors Appletart wrote: »

it's not Bailies at fault imo

That was my view the first few times.... but given these issues seem so constant and impacting so many customers its on them to change their courier.

Hodors Appletart

Bailies delivered this morning and I even got notification from DPD this time they must have changed their process or something

Guatemala El Limonar

Akula

Ditto mine was fine this month. I'm still missing a bag from last month but at this point they've just said they'll put it in the box next month.

Akula

The El Limonar is lovely btw.

Hodors Appletart

Akula wrote: »

The El Limonar is lovely btw.

how did you brew it? Website says it's best as pourover

Akula

Hodors Appletart wrote: »

how did you brew it? Website says it's best as pourover

So far, only as a pour over using my moccamaster. Really happy with it and enjoying it.

Hodors Appletart

no delay for June, just received by new beans, roasted on 29th May.

Mr Magnolia

My subscription just stopped. Don't know why. Didn't chase it up.... must send them an email. Very odd.

Akula

So I got my regular delivery fine. But the missing one from the previous month that I said just stuck in with this month didn't come. Contacted them and they said they had sent it already and now will have to send it again.

It really feels like I'm having to contact them every single month...... I love their coffee but there comes a point where its more pain than its worth....

Krusty_Clown

Ordered at 6am on Wednesday, had my coffee at lunchtime on Thursday, via DPD. Roast dates from 28th/29th (5 days previous), which is perfect for me.

Another thumbs up for Guatemala El Limonar.