Aer Lingus Website is dreadful

Dots1982

I can’t get a flight booked after three different devices and 2 different browsers.

Won’t accept my card on two devices and won’t allow me to add travel insurance on another device.

Help desk can’t resolve it.

Are these issues common?

Turquoise Hexagon Sun

First of all issues like this can be common enough across the web. For a company that takes all of their purchases online, I doubt it's their website specifically. It's probably something to do with the other variables down the line.

Try again on a browser but before doing so, clear the cache and cookies and enter them in an incognito browser.
Make sure you are putting all your card details in correctly. I swear, that's one of the biggest problems. Human error.
Double and tripple check your card details are correct.
Make sure you aren't using auto-fill/stored details that might be incorrect.

JeffKenna

I'd take a bet this is human error as opposed to the website.

NSAman

Compared with many other Airline sites, Aer Lingus site is easy, have never had an issue with theirs... ok we won’t go into Aer Club,,, but on the whole I find it simple to use.

Dufflecoat Fanny

try using microsoft edge browser

Dots1982

JeffKenna wrote: »

I'd take a bet this is human error as opposed to the website.

I know one could think that but I’ve double and triple checked. Their help desk now appears to be blanking me. I think I’ll just rage book it with ryanair.

Dots1982

D8ECFC78-ABFD-462D-A90A-3FEE87AFE6D4.jpeg

This most certainly isn’t my fault.

Turquoise Hexagon Sun

Dots1982 wrote: »

D8ECFC78-ABFD-462D-A90A-3FEE87AFE6D4.jpeg

This most certainly isn’t my fault.

That image tells us absolutely nothing and certainly isn't evidence for it not being human error.

• We don't know the steps you took.
• What browser you are using
• What device you are using
• What network you are connected to (is it a secure employer's network, your phone network or are you at home)

Try using a desktop device if you have one, not a phone. Connect to a local network such as home broadband as apposed to say a work network that the network admin might have certain restrictions in place for security purposes.

Are you using a VPN? If so, turn it off.

Dots1982

Turquoise Hexagon Sun wrote: »

That image tells us absolutely nothing and certainly isn't evidence for it not being human error.

• We don't know the steps you took.
• What browser you are using. Firefox, IE and app
• What device you are using iPhone, iPad and laptop
• What network you are connected to (is it a secure employer's network, your phone network or are you at home) Home

Try using a desktop device if you have one, not a phone. Connect to a local network such as home broadband as apposed to say a work network that the network admin might have certain restrictions in place for security purposes.

Are you using a VPN? If so, turn it off.

Answers above

SeeMoreBut

Use the app if on a phone

Dots1982

SeeMoreBut wrote: »

Use the app if on a phone

Did already, aer Lingus won’t have an answer till tomorrow.

This is it

I had issues with it last week when using browser saved card details. Once I entered everything manually it worked fine. The app wouldn't work at all, I was getting the same message as yourself. In general, compared to my use of the Ryanair app or site, Are Lingus was pretty buggy and didn't provide a good user experience

Dots1982

SeeMoreBut wrote: »

Use the app if on a phone

The app goes wrong when I try to add travel insurance as seen in my screenshot. The other methods go wrong at the payment stage. The payment stage might be going wrong because the website can’t interpret it’s own encryption of the card number with the first 12 card digits replaced automatically by *********** but can’t be sure.

Mike3549

Try without travel insurance.
Then buy it separately from aerlingus or from other ins companies.

Dots1982

Mike3549 wrote: »

Try without travel insurance.
Then buy it separately from aerlingus or from other ins companies.

That worked through the app. So it was Aer Lingus at fault by offering a service their website/app can’t support.

ted1

Dots1982 wrote: »

The app goes wrong when I try to add travel insurance as seen in my screenshot. The other methods go wrong at the payment stage. The payment stage might be going wrong because the website can’t interpret it’s own encryption of the card number with the first 12 card digits replaced automatically by *********** but can’t be sure.

are you booking a flight originating from Prague?

Dots1982

ted1 wrote: »

are you booking a flight originating from Prague?

I was yes.