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Three broadband beware

  • 09-01-2020 7:17pm
    #1
    Tbag66
    Registered Users, Registered Users 2 Posts: 1 ✭


    Long story short I got the three mobile broadband in. Two week trial.advertised up to 30mb..I was getting on my two weeks off anywhere between 1.7mb to 4mb but it was running Netflix sometimes buffering but could deal with it.
    Went back to day shift so was home in evenings. Now can't run a thing..average is 0.3 to 0.4 mb. It's shocking
    So I have it three months now. I have been blue in the face on live chat doing this and that and repeat I gave up. The product is not fit for service. I even had a lad on live chat have me screw back of router off(have screenshots of live chats).so I gave up put router back in box and sent three an email asking them for address to send it back to as it's of no use to me as a service does not work.
    Then I received a replied saying we just have tested ur router and it's getting 10mbs..I replied how can you test it when it's in it's box since few days ago!they didn't replue for days then never answered my question and went on about contact our technicall team.which I replied I'm not as they just repeat over and over what I've tryed already.
    Numberous live chats and emails going nowhere I gave up and wrote a letter to the head office..guess what no replie again.
    So I emailed them stating I want address to send router back to and cancell my service and contract due to product not fit for purpose and it never stated speeds vary in any way.
    Now I have mobile fone with three on and off for years on bill pay..never a problem. But because of this I won't renew my contract in March now on principle.
    Now I have just received an email saying if I don't pay bill (I stopped by direct debit) they will go to debt collectors or want 360euro to cancel contract.i will not pay for a service that can't be used.
    I'm done with replying to them now..sick of it.
    Beware of three...the broadband and more so there customer service is none existant. All you will get is some guy in India or where ever that early understands you.

    Just a warning stay away far away from this scam.


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