Eir gives me ridiculous charges on phone bill

Alun · 13-01-2020 6:07pm

ma88 wrote: »

Similar story in my case, was in a visit to uk, on the way back on the ferry - did got charged roaming mobile data-9.75MB @ 60 euro- Vodafone.
Now has been told they cannot guarantee coverage when you're travelling at sea, but there is a €6.15 per MB if so! WTF??!
Did somebody else met this issue?!
Thanks.

That's probably the satellite phone network that's available on the ferry when you're out of reach of both UK and Irish networks. When you roam onto their network you should get a text from them with the, extravagantly expensive, rates. Nothing to do with Vodafone, Internet@Sea I think they're called. I just turn off roaming altogether when I'm on the ferry and use their, admittedly not very good, WiFi.

ma88 · 13-01-2020 7:25pm

Alun wrote: »

That's probably the satellite phone network that's available on the ferry when you're out of reach of both UK and Irish networks. When you roam onto their network you should get a text from them with the, extravagantly expensive, rates. Nothing to do with Vodafone, Internet@Sea I think they're called. I just turn off roaming altogether when I'm on the ferry and use their, admittedly not very good, WiFi.

Yeah, thanks for reply.
Now im doing some online searches in this regard, and yes, being on the sea, its out of EU data, thing i never new about!
Was not aware of that, i use to travel quite few times a year in between by ferry, but was on a pay as you go mobile, have not been charges over there, now on the last trip, did just change to bill pay, so looks like my bad luck with that!!
Extra care next time, thanks again!

machaseh · 14-01-2020 10:42am

UPDATE:

After countless hours calling with Eir support, I finally got my reception back on my phone (aftera month) and didnt have to pay the outrageous charge.

I will certainly be more careful next time. Wisely I have chosen to get my broadband with virgin rather than with eir, and perhaps I'll change my phone to them soon too.

Dav010 · 14-01-2020 1:27pm

machaseh wrote: »

UPDATE:

After countless hours calling with Eir support, I finally got my reception back on my phone (aftera month) and didnt have to pay the outrageous charge.

I will certainly be more careful next time. Wisely I have chosen to get my broadband with virgin rather than with eir, and perhaps I'll change my phone to them soon too.

Don’t forget to read the t&cs you have agreed to with Virgin.

dingding · 27-11-2022 12:58am

OP you mentioned that there were cheaper packages with more data. Some of the more expensive plans, you are effectively buying a phone and the call and data limits are rubbish. Some very expensive packages might only have only 30 minutes a month but you have a subsidised phone. Another consumer might have unlimited calls. texts and data on a sim only contract without a phone.

Some plans you are effectively paying over a 1,000 for a phone over 2 years, when you take the cost of the phone out of it, there is not much left for calls.