Is 365 down? (28 November)

PaulDalyRoI · 28-11-2019 10:30am #1

Hello!

Cant access my account on 365 via mobile app or browser.

Is there an issue? Or is it just me?

Zillah · 28-11-2019 10:32am

Yeah it's not working for me either.

PaulDalyRoI · 28-11-2019 10:32am

Not just me then... thanks!

BronsonTB · 28-11-2019 10:56am

Yes, it's down...I rang the number on the 365 website, they have a recorded message to say it's down & they are working on a solution....no timeframe....

Day before Black Friday....pretty lousy timing too....

jos28 · 28-11-2019 11:37am

Same here, no access via app or desktop. Both ATMs down at Grand Canal Dock too.

Tow · 28-11-2019 11:41am

Are other ATMs down?

stronglikebull · 28-11-2019 12:03pm

Tow wrote: »

Are other ATMs down?

https://www.breakingnews.ie/ireland/bank-of-ireland-atms-around-the-country-out-of-service-967118.html

Seems that all BOI ATM services are down country wide.

Tumbleweed2 · 28-11-2019 12:16pm

They are getting abused on twitter. Timing really couldn't be worse.

Tow · 28-11-2019 12:40pm

From Twitter is appears everything is down, except for actual Visa cards.

PaulDalyRoI · 28-11-2019 12:41pm

Tow wrote: »

From Twitter is appears everything is down, except for actual Visa cards.

A shambles!

grazer · 28-11-2019 12:55pm

Phone lines must be affected too. Branch not answering at all at all now. :rolleyes:

Tow · 28-11-2019 1:17pm

grazer wrote: »

Phone lines must be affected too. Branch not answering at all at all now. :rolleyes:

If you look at their Twitter account, it appears they are using an iPhone and iPad to respond. Normally they use the Web Client and 'Genesys Social Engagement'.

whomenonotme · 28-11-2019 1:17pm

grazer wrote: »

Phone lines must be affected too. Branch not answering at all at all now. :rolleyes:

BOI website says "Bank of Ireland continues to work on the system issues as a priority. A number of our channels are currently out of service - including Bank of Ireland ATMs, 365 mobile banking app, 365 online and Business On Line. Customers are advised that Bank of Ireland cards are working at other bank ATMs and in retail outlets. Credit cards can be used as normal. We will provide further updates as soon as they are available and we apologise for any inconvenience caused."

on twitter, they are fobbing people off with this rubbish reply: "Just a little reminder to always be careful if you are contacted by anyone who claims to be from Bank of Ireland. If you are ever suspicious please contact us here or at 365security@boi.com and we would be happy to help. Thanks, Naomi"

kenyard · 28-11-2019 1:50pm

their login pages are working though. i was trying to login for the past few minutes wondering what was wrong with my internet, was adblocker or something interfering etc...
they have a fraud/smising alert up and have no info clearly stated about how everything is down currently on the 365 page.

Sardonicat · 28-11-2019 1:54pm

My partner couldn't use his card at an AIB ATM and after queusing in BoI branch to withdraw over the counter was told he couldn't do that either. This is clearly much bigger than they're admitting.

28-11-2019 2:02pm

Sardonicat wrote: »

My partner couldn't use his card at an AIB ATM and after queusing in BoI branch to withdraw over the counter was told he couldn't do that either. This is clearly much bigger than they're admitting.

Same here, got the same story "and no BOI" cards are not working in non BOI ATMs, and what about Direct Debit payments will they be paid out? I agree with you Sardonicat, there's a far bigger issues than they're letting on. So much for Black Friday sales, may forget about that now, thanks BOI :mad:

Sardonicat · 28-11-2019 2:22pm

hellboy99 wrote: »

Same here, got the same story "and no BOI" cards are not working in non BOI ATMs, and what about Direct Debit payments will they be paid out? I agree with you Sardonicat, there's a far bigger issues than they're letting on. So much for Black Friday sales, may forget about that now, thanks BOI :mad:

Wish Black Friday Sales were all in had to worry about. I'm a carer and can't access my Carers Allowance. My purse is almost empty. It's the end of the month. Many people won't be able to access their wages. If businesses bank with BoI can they pay their staff? What about DD, SO, mortgages? This is having a serious impact on virtually everyone, whether they are BoI customers or not.

Bank of Ireland: Alison · 28-11-2019 2:38pm

Hi All,

Thanks for your posts.

We would like to apologise for the difficulties our customers are experiencing today with our site, App and BOI ATMs. We are working as quickly as possible to resolve.

We would like to mention, customers can use their debit card at non BOI ATMS and retail outlets. Credit cards are working as normal.

As soon as we have further updates, they will be posted across our social media channels.

For follow up outside our hours here, you can check with us on Twitter @talktoboi we're available 24/7.

Appreciate your patience,
Many thanks,
Alison

28-11-2019 2:45pm

Bank of Ireland: Alison wrote: »

We would like to mention, customers can use their debit card at non BOI ATMS and retail outlets. Credit cards are working as normal.

No they can't!!!

siblers · 28-11-2019 2:46pm

hellboy99 wrote: »

Bank of Ireland: Alison wrote: »

We would like to mention, customers can use their debit card at non BOI ATMS and retail outlets. Credit cards are working as normal.

No they can't!!!

I had no issues today, used it in 4 different shops, contactless and pin

RobbieTheRobber · 28-11-2019 2:47pm

hellboy99 wrote: »

Bank of Ireland: Alison wrote: »

We would like to mention, customers can use their debit card at non BOI ATMS and retail outlets. Credit cards are working as normal.

No they can't!!!

I used mine at around 12pm today and it worked

Steviewinger · 28-11-2019 2:48pm

Mine isn't working at all. I've no money in it

Sardonicat · 28-11-2019 2:49pm

RobbieTheRobber wrote: »

I used mine at around 12pm today and it worked

Obviously there are people who can't.

Tumbleweed2 · 28-11-2019 3:05pm

Bank of Ireland: Alison wrote: »

Hi All,

Thanks for your posts.

We would like to apologise for the difficulties our customers are experiencing today with our site, App and BOI ATMs. We are working as quickly as possible to resolve.

We would like to mention, customers can use their debit card at non BOI ATMS and retail outlets. Credit cards are working as normal.

As soon as we have further updates, they will be posted across our social media channels.

For follow up outside our hours here, you can check with us on Twitter @talktoboi we're available 24/7.

Appreciate your patience,
Many thanks,
Alison

Great, finally an update.

I haven't been able to use my card, all BOI atms are out of service. Contactless got declined and I know there are funds in my account.

Can you update us on the following:

What the issues actually is.
How something like this can happen.
What BOI will be doing to make this up to customers affected.

[*]

Thank you.

dodderangler · 28-11-2019 3:18pm

So getting paid tomoro is a no go then is it?

JustJoe7240 · 28-11-2019 3:47pm

dodderangler wrote: »

So getting paid tomoro is a no go then is it?

I got paid last night so you might be ok?

listermint · 28-11-2019 3:49pm

Debit card are working perfectly fine for anything other than ATM transactions (for those with money already in their accounts)

so for example if you have cash in your current account you can pay in a shop with your debit.

if your debit isnt working then there was no cash in your account or transfer has failed (per todays mess)

28-11-2019 3:50pm

listermint wrote: »

Debit card are working perfectly fine for anything other than ATM transactions (for those with money already in their accounts)

so for example if you have cash in your current account you can pay in a shop with your debit.

if your debit isnt working then there was no cash in your account or transfer has failed (per todays mess)

Shop I was in earlier was refusing my debit card

DUBACC · 28-11-2019 3:54pm

Business banking gone too, have to pay salaries today so they won’t be going. Should make us popular.

Can always do same day transfers tomorrow but will BOI refund the extra charges as I can’t have staff not getting paid?

Simmer down · 28-11-2019 4:01pm

I've been changing my banking over to N26 bit by bit. This latest mess is going to speed up the process because I'm sick to death with BOI. Can't wait to be done them!

dodderangler · 28-11-2019 4:14pm

Simmer down wrote: »

I've been changing my banking over to N26 bit by bit. This mess today is going to speed up the process because I'm sick to death with BOI. Can't wait to be done them!

I’m gonna change aswell. €300 went missing from my account 4 weeks ago. From someone in another country. Surely they should contact you to tell you this but no I had to find out on my own the day of my mates birthday and we were going away for the night like.

Tumbleweed2 · 28-11-2019 4:24pm

3 hours since last twitter update. How about some feedback?

Telly · 28-11-2019 4:25pm

listermint wrote: »

Debit card are working perfectly fine for anything other than ATM transactions (for those with money already in their accounts)

so for example if you have cash in your current account you can pay in a shop with your debit.

if your debit isnt working then there was no cash in your account or transfer has failed (per todays mess)

This is wrong. I've a months salary in my account and my card has just been declined while trying to pay for my car insurance!

Sardonicat · 28-11-2019 4:32pm

On RTE website they said BoI were advising customers could withdraw cash in branch at the counter but my partner was told that wasn't possible this afternoon. He also knows he has funds in his a/c. Have thousands of debit cards been cancelled en masse and they're not owning up to it?

At least stop issuing false information. They're are clearly customers who cannot access their money via any means. Be honest and tell us what exactly is going on

aidyhawse · 28-11-2019 4:36pm

The only way that I've been able to access my money today has been to transfer money into Revolut and use that. No-one can seem to access money any other way.

Daveone · 28-11-2019 4:44pm

aidyhawse wrote: »

The only way that I've been able to access my money today has been to transfer money into Revolut and use that. No-one can seem to access money any other way.

I was trying to do this but cant log into the 365 site to make a transfer. Is there another way? via the revolut app perhaps?

28-11-2019 4:45pm

Daveone wrote: »

I was trying to do this but cant log into the 365 site to make a transfer. Is there another way? via the revolut app perhaps?

You top up on the Revolut app using your debit card.

scamalert · 28-11-2019 4:47pm

Daveone wrote: »

aidyhawse wrote: »

The only way that I've been able to access my money today has been to transfer money into Revolut and use that. No-one can seem to access money any other way.

I was trying to do this but cant log into the 365 site to make a transfer. Is there another way? via the revolut app perhaps?

most people topup revolut via app, not the other way around as bank transfer would take day or two, via revolut takes seconds, just tap on add funds + symbol. On normal days it works instant but if someone had luck so guess maybe it goes trough ok as usual.Presuming you have your card linked.

Tumbleweed2 · 28-11-2019 4:50pm

Daveone wrote: »

aidyhawse wrote: »

The only way that I've been able to access my money today has been to transfer money into Revolut and use that. No-one can seem to access money any other way.

I was trying to do this but cant log into the 365 site to make a transfer. Is there another way? via the revolut app perhaps?

Yeah you can just hit "Add money" on the app, icon is a big plus sign or something. Will go straight through once you bank details are saved.

Allinall · 28-11-2019 4:51pm

All seems to be back up and running now.

Daveone · 28-11-2019 4:58pm

Tumbleweed2 wrote: »

Daveone wrote: »

aidyhawse wrote: »

The only way that I've been able to access my money today has been to transfer money into Revolut and use that. No-one can seem to access money any other way.

I was trying to do this but cant log into the 365 site to make a transfer. Is there another way? via the revolut app perhaps?

Yeah you can just hit "Add money" on the app, icon is a big plus sign or something. Will go straight through once you bank details are saved.

Thank you

Make something foolproof and you'll find a better fool

Tumbleweed2 · 28-11-2019 5:05pm

Allinall wrote: »

All seems to be back up and running now.

I'm still getting the error trying to log into 365online. Were you able to log on?

aidyhawse · 28-11-2019 5:18pm

Tumbleweed2 wrote: »

Allinall wrote: »

All seems to be back up and running now.

I'm still getting the error trying to log into 365online. Were you able to log on?

I was able to just log in via website. Haven't tried the app though.

scamalert · 28-11-2019 5:20pm

Tumbleweed2 wrote: »

Allinall wrote: »

All seems to be back up and running now.

I'm still getting the error trying to log into 365online. Were you able to log on?

seems still glitching, as gets to first id screen, but then throws error again.

First Up · 28-11-2019 5:22pm

Website worked for me. Phone app still flakey

BronsonTB · 28-11-2019 5:22pm

5.20pm

NOT back up for all users....

I can confirm it is NOT working for various accounts.

Fingers crossed it's sorted for tomorrow!!

tomister · 28-11-2019 5:49pm

Website allows me as far as entering my 365 pin and then craps out. I did notice that there is not one mention of the issue on the 365 homepage nor have we gotten any communication directly from the bank. Had I not read it earlier I would have been in for a nasty surprise when hitting shops this evening.
Can't top up my Revolut either. It just sits as pending

CowboyTed · 28-11-2019 6:08pm

Bank of Ireland: Alison wrote: »

Hi All,

Thanks for your posts.

We would like to apologise for the difficulties our customers are experiencing today with our site, App and BOI ATMs. We are working as quickly as possible to resolve.

We would like to mention, customers can use their debit card at non BOI ATMS and retail outlets. Credit cards are working as normal.

As soon as we have further updates, they will be posted across our social media channels.

For follow up outside our hours here, you can check with us on Twitter @talktoboi we're available 24/7.

Appreciate your patience,
Many thanks,
Alison

Can I point out that the system was down for 4 hours before you acknowledged it on this forum.

That was a half hour after it was released on the Jopurnal.ie...

Now you have anounced services are back...

Sorry but the website services are not back:

https://www.rte.ie/news/business/2019/1128/1095712-bank-of-ireland/

CowboyTed · 28-11-2019 6:09pm

First Up wrote: »

Website worked for me. Phone app still flakey

Couldn't process a payment...

Bank of Ireland: Jennifer · 28-11-2019 7:14pm

Hi All,

Bank of Ireland channels including ATM's, mobile app, 365 online and Business Online are now available to customers following issues today. We also extended hours at some of our branches until 8pm this evening. We again apologise for the disruption this has caused our customers.

Thanks Jen

CowboyTed · 28-11-2019 7:19pm

Bank of Ireland: Jennifer wrote: »

Hi All,

Bank of Ireland channels including ATM's, mobile app, 365 online and Business Online are now available to customers following issues today. We also extended hours at some of our branches until 8pm this evening. We again apologise for the disruption this has caused our customers.

Thanks Jen

Still not working...

Just logging out... Awaiting internal payments to go through...

Is 365 down? (28 November)

Comments