Amazon Echo Dot 6.34GBP (22GBP with 15.66GBP cashback)

S.G.M.

tonyfillony wrote:

Success . It was painful getting , had to log 2 support tickets but all went payable in the last few days . just waiting on my Amazon voucher now

I'm still waiting. How do you log a ticket. I tried emailing support but they say the email is no longer in use.

tonyfillony

S.G.M. wrote: »

I'm still waiting. How do you log a ticket. I tried emailing support but they say the email is no longer in use.

https://www.topcashback.co.uk/account/enquiries/
and log a ticket there

S.G.M.

tonyfillony wrote:

and log a ticket there

It's saying no available click found.

duffer247

S.G.M. wrote: »

It's saying no available click found.

I also haven't received payment. Tried to log a ticket but its saying no transaction found

S.G.M.

duffer247 wrote:

I also haven't received payment. Tried to log a ticket but its saying no transaction found

There seems to be no email to contact them either. Joke. Last time I use it.

S.G.M.

Anyone any ideas how to get around this?

kenyard

i filled in a claim with my amazon order number on 9th december.
it went "on ice" for 14 days.
went to review after that.
it got updated on 12th february.
i accepted update for 0.67c.
so it took over 2 months...

claim system worked for me but i did order within the valid period for it.
ive used them a few times since.
the site gets a referral fee for you going to another site from them if you make a purchase.
they split the referral with you.
simple business model and its win-win.

the few times iv done it, i have found what i want, open topcashback in chrome (as my normal browser is anti tracking so it doesnt work) and then purchase it as normal after going through topcashback

johnnykilo

S.G.M. wrote: »

It's saying no available click found.

S.G.M. wrote: »

Anyone any ideas how to get around this?

I think you're out of luck! If TopCashback hasn't got a record of you clicking through from their website to Amazon then there's not a lot they can do, hence the reason there's no option to raise a ticket about this transaction; because as far as they're concerned there's been no activity on your account.

I appreciate it's a pain in the arse for you, but I can see it from their point of view too. As long as you're logged into TopCashback and you go to click through to a Merchant, the Merchant site will always open in a new tab and in the previous tab there'll be a pop-up saying they've logged your visit to the Merchant. I'm guessing for whatever reason this didn't happen for you?

Tar.Aldarion

I had no click either but I contacted them and they sorted it, can't remember what I chose, but just had to get through to them. They could see that the 15 was pending.