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Problem with my account online

  • 30-10-2019 3:02am
    #1
    Realtai
    Registered Users, Registered Users 2 Posts: 85 ✭✭


    Hi

    I was wondering if someone could help me please?
    I have forgotten the password to sign into my account on Electric Ireland and I no longer use the email address that I signed up with. 

    Is there another way to reset my password please? Thanks.


Comments

  • #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi Realtai, 

    Thank you for getting in touch.

    Are you referring to your Online Billing account?

    Kind regards, 
    Aoife


  • #3
    Realtai
    Registered Users, Registered Users 2 Posts: 85 ✭✭Realtai


    Hi There,

    Yes I am...I cannot seem to log in from here

    https://youraccountonline.electricireland.ie/

    because of the reasons outlined above.


  • #4
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi Realtai, 

    Thank you for getting back to us.

    We can either change your correspondence email and your old email address will be your username. Alternatively, we can deactivate your Online Billing and you can register your new email address.

    We need you to please send us a private message with the following details: 

    - Your name
    - Your address
    - Your contact number
    - Your account number
    - Your old email address
    - Your new email address

    Kind regards, 
    Aoife


  • #5
    Realtai
    Registered Users, Registered Users 2 Posts: 85 ✭✭Realtai


    Hi Aoife,

    I cannot seem to be able to send you a private message?
    If you could send the previous post in a private message to me, so that I can reply with my details, I would be most grateful.

    Thank you


  • #6
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Realtai,

    Just in case there are any issues, here is the link to private message us.

    Kind regards,
    Una


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  • #7
    Realtai
    Registered Users, Registered Users 2 Posts: 85 ✭✭Realtai


    Electric Ireland: Una wrote: »
    Hi Realtai,

    Just in case there are any issues, here is the link to private message us.

    Kind regards,
    Una
    Thanks so much! I was able to send a PM.


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