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Can you explain my bill? - Vodafone

  • 06-08-2019 12:58pm
    #1
    Pecarlo1
    Registered Users, Registered Users 2 Posts: 33 ✭


    Hi,

    I moved from three to vodafone 2 weeks ago, through carphone warehouse.

    So i went for huawei p30 + free watch on 40€ month plan. Payed 50€. For the phone i thought great deal and was so happy.

    The sales assistant made a mistake and thought i wanted to go for 60€ a month. I told him that i asked for a 40€ so he said he changed it on the system. So thats all grand.

    Now i checked my Vodafone app and my bill is due 100€ what??? Where? You expect me to pay 100€ for 2 weeks of usage?

    I contacted Vodafone through chat and they told me that i used services from 1st of july... When i had bought the phone on 28th july. How is this fair? Where is the 100€ coming from?

    I budget my money every month and im unable to pay it as i was not made aware of any hidden charges. I was told my contract is 40€ a month.

    What a let down by vodafone. Can i cancel the contract?


Comments

  • #2
    xebec
    Registered Users, Registered Users 2 Posts: 3,311 ✭✭✭xebec


    There's a €40 (Red Connect Essentials) plan and a €60 (Red Connect) plan in there - you shouldn't be paying for both surely? Do you have two numbers on the account?


  • #3
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    There seems to be two plans there. The €32.52 plus VAT is your €40. The other plus VAT is the €60 plan.
    Get on to them and ask why there are two plans.


  • #4
    Pecarlo1
    Registered Users, Registered Users 2 Posts: 33 ✭Pecarlo1


    xebec wrote: »
    There's a €40 (Red Connect Essentials) plan and a €60 (Red Connect) plan in there - you shouldn't be paying for both surely? Do you have two numbers on the account?
    Nop, one number...


  • #5
    Pecarlo1
    Registered Users, Registered Users 2 Posts: 33 ✭Pecarlo1


    Why m i paying for the full month of july is another one i dont get.


  • #6
    28064212
    Registered Users, Registered Users 2 Posts: 10,902 ✭✭✭✭28064212


    Pecarlo1 wrote: »
    Why m i paying for the full month of july is another one i dont get.
    You're not, you're paying for the full month of August ("1 Aug to 31 Aug"). However, it does look like they have assigned two plans to the same account on their system, so you need to get them to remove the Red Connect one, and keep the Essentials one

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  • #7
    Pecarlo1
    Registered Users, Registered Users 2 Posts: 33 ✭Pecarlo1


    Sorted lads, got on the customer service on the phone and got it sorted for me.

    I panicked as i was on the webchat earlier and they said that is my correct bill for the month of july.

    Wont be wasting my time next time, contact customer service instead.

    Id say be wide in getting the deal as it seems they want to push the 60€ plan.

    Thanks for all replys


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