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Vodafone Ireland

  • 26-07-2019 8:07am
    #1
    lufties
    Registered Users, Registered Users 2 Posts: 3,507 ✭✭✭


    I'm having a hellish experience with Vodafone. I signed up for a year contract with them, but had to move away for work so asked to cancel the contract, they refused. Anyway, time went by and the second year started. I called Vodafone and said I want it cancelled. They said I agreed to roll the contract for another year when an agent called me. I requested a recording transcript of the call, but they say they cannot find it. I subsequently requested to end the contract on the basis the call was never made. They still refuse to end the contract.

    How the hell can they say they called to renew with no proof the call ever took place?? They really have brass necks.


Comments

  • #2
    odyssey06
    Registered Users, Registered Users 2 Posts: 33,949 ✭✭✭✭odyssey06


    COMREG are a joke. Whatever they are being paid is too much. Every service provider in this space is up to the same tricks and they do nothing.

    "To follow knowledge like a sinking star..." (Tennyson's Ulysses)



  • #3
    lufties
    Registered Users, Registered Users 2 Posts: 3,507 ✭✭✭lufties


    odyssey06 wrote: »
    COMREG are a joke. Whatever they are being paid is too much. Every service provider in this space is up to the same tricks and they do nothing.

    How do you even complain to COMREG?


  • #4
    odyssey06
    Registered Users, Registered Users 2 Posts: 33,949 ✭✭✭✭odyssey06


    lufties wrote: »
    How do you even complain to COMREG?

    You need to open formal complaint process with the provider first.
    https://www.comreg.ie/queries-complaints/internet/how-to-make-a-complaint/

    "To follow knowledge like a sinking star..." (Tennyson's Ulysses)



  • #5
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Vidafone always send an email confirming contract details. Ask them where the email confirmation is.
    If they can't produce, then ring your bank, ask them to cancel the direct debit and really they haven't got a let to stand on if they try to chase you for payment.


  • #6
    lufties
    Registered Users, Registered Users 2 Posts: 3,507 ✭✭✭lufties


    Deleted User wrote: »
    Vidafone always send an email confirming contract details. Ask them where the email confirmation is.
    If they can't produce, then ring your bank, ask them to cancel the direct debit and really they haven't got a let to stand on if they try to chase you for payment.

    Oh really? Are you sure? They are awful to deal with.


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  • #7
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    lufties wrote: »
    Oh really? Are you sure? They are awful to deal with.

    Yes, over the last couple of years when I have renewed my one year contract, I got an email with all the details from them.


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