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Refurbished phone

  • 23-07-2019 2:25pm
    #1
    Gremlinertia
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Regional West Moderators Posts: 60,963 Mod ✭✭✭✭


    I recently bought a refurbished Samsung phone from a local franchise shop which has not worked since I got it.. Either off or constantly restarting, my question is that I am outside the seven day return they offer due to my work pattern. The phone is not fit for purpose. Can I get a swap for same model or will I be forced to send away?.


Comments

  • #2
    coylemj
    Registered Users, Registered Users 2 Posts: 25,620 ✭✭✭✭coylemj


    Your options (in terms of consumer rights) are limited if it's a refurbished model. Bring it back to the shop with the receipt. Be polite (don't go in with guns blazing) and see what they offer as redress.


  • #3
    Samuel T. Cogley
    Registered Users, Registered Users 2 Posts: 10,684 ✭✭✭✭Samuel T. Cogley


    Sales of Goods Acts still apply if the supplier is operating as a business. The goods need to be of merchantable quality and work for a reasonable amount of time. As above be polite but if that doesn't work use the Small Claims Procedure.


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