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Billing error

  • 05-07-2019 8:04pm
    #1
    No8Keith2018
    Registered Users, Registered Users 2 Posts: 6 ✭


    Hi,

    I'm having an issue with Virgin Media with regards to a bill that was taken from my account. On their end they're saying they received no payment.

    In my online banking it's showing that all monies for the bill was paid in due time.

    I would like for this discrepancy to be resolved as I'm am down monies regardless.

    Regards,

    Anon.


Comments

  • #2
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    No8Keith2018 wrote: »
    Hi,

    I'm having an issue with Virgin Media with regards to a bill that was taken from my account. On their end they're saying they received no payment.

    In my online banking it's showing that all monies for the bill was paid in due time.

    I would like for this discrepancy to be resolved as I'm am down monies regardless.

    Regards,

    Anon.


    Hi There,

    Thanks for getting in touch with us here on Boards.

    If you paid the bill to Vigin Media by Account transfer on Banking 365online we would recommend that you request a proof of payment by logging into your account through a Pc/Laptop, Select Service Desk and Ask a Question and one off our advisors will be happy to help you with this.

    If the payment was made using the card details it would be necessary to provide Virgin Media with the information so that can check this against their own records.

    I hope this helps.

    Thanks Jen


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