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Could Someone please contact me about a mortgage....

  • 30-05-2019 12:01pm
    #1
    Gator
    Registered Users, Registered Users 2 Posts: 602 ✭✭✭


    My mortgage "advisor" has not responded to my last 3 emails, ive left two online submissions to be contacted of which the second one received a response and arranged for someone to contact me.  I was hoping to meet someone today but no one has contacted me.  Im finding this process really really poor. 


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Gator wrote: »
    My mortgage "advisor" has not responded to my last 3 emails, ive left two online submissions to be contacted of which the second one received a response and arranged for someone to contact me.  I was hoping to meet someone today but no one has contacted me.  Im finding this process really really poor. 


    Hi Gator,

    Thanks for contacting us here.

    We're sorry to hear you have not received a response from your adviser. Did someone contact you to arrange a call after you submitted the online request?

    Thanks
    Tara


  • #3
    Gator
    Registered Users, Registered Users 2 Posts: 602 ✭✭✭Gator


    Hi Tara,

    I received a call on Tues with a hope to talking to someone face to face on Thursday.  No one has called me as of today. 


  • #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Gator wrote: »
    Hi Tara,

    I received a call on Tues with a hope to talking to someone face to face on Thursday.  No one has called me as of today. 


    Thanks for getting back to us Gator. Would you mind sending us a private message here with your full name, phone number, the branch you hold your accounts with and the name of the adviser you were originally dealing with? We can then escalate this for a call.

    Thanks again and sorry that this process is not going as smoothly as it should.

    Tara


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