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Help please. Changed EIR broadband password but now it won’t work

  • 23-05-2019 3:15pm
    #1
    diaduit73
    Registered Users, Registered Users 2 Posts: 32 ✭


    Three weeks ago My sister & her husband changed their EIR efibre broadband password to something that’d be easier to remember but since doing that it hasn’t worked. She tried ringing EIR several times but can’t get through to them. She has also tried doing the EIR chat on her mobile a few times but they only get so far and then it stops working. They are going crazy with no broadband.

    I know you can reset a router with a pin. I don’t know what kind of router they have or where the reset button is but what happens when you do that anyway? Will it work straight away (with original password back) or will they have to go into settings and put data in to make it work?

    Besides trying to Change the password they have not changed any other settings since the day they got it in the house.


Comments

  • #2
    irishkopite 2011
    Registered Users, Registered Users 2 Posts: 193 ✭✭irishkopite 2011


    diaduit73 wrote: »

    I know you can reset a router with a pin. I don’t know what kind of router they have or where the reset button is but what happens when you do that anyway? Will it work straight away (with original password back) or will they have to go into settings and put data in to make it work?

    Besides trying to Change the password they have not changed any other settings since the day they got it in the house.
    Reset button will be on the back, all that will happen is the modem will reset to the original default settings, the modem will power down and then sync back up after a couple of minutes. The WiFi password will go back to what’s on the back of the modem


  • #3
    diaduit73
    Registered Users, Registered Users 2 Posts: 32 ✭diaduit73


    irishkopite 2011 wrote: »
    Reset button will be on the back, all that will happen is the modem will reset to the original default settings, the modem will power down and then sync back up after a couple of minutes. The WiFi password will go back to what’s on the back of the modem

    Thank you for that. I’ll get them to do that and hopefully it’ll work.


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