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Trying to cancel a Direct Debit?

  • 03-05-2019 10:27am
    #1
    wanderer100
    Registered Users, Registered Users 2 Posts: 7,054 ✭✭✭


    So I paid for this course in March through a ClickFunnels site with my debit card. The course takes around 23 euro per month from my account. I'm now looking to cancel my subscription and i've been advised by other people with the membership to do it directly with my bank as response time is very slow with the company. 

    I'm struggling to find a way to do this. I've tried going through cancelling the direct debit with 365 online but I don't have the creditors IBAN or any information of that sort - I just paid using my debit card online in March. 

    If someone can help me find the way to get this cancelled asap , that would be great


Comments

  • #2
    robarmstrong
    Registered Users, Registered Users 2 Posts: 1,598 ✭✭✭robarmstrong


    I'm also stuck in this situation, I was trying to cancel my gym subscription (not done via Direct Debit, it's done monthly via POS) and the gym were completely avoiding responding to me, until after the monthly fee came out (for this month anyways). 

    Looking to do a chargeback.


  • #3
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi there robarmstrong and wanderer100,

    Thank you for your messages.

    In order to cancel this you can request to place a Continuous Authority Stop through Ask a Question in the Service Desk menu option on your 365online.

    Thanks,

    Lorna


  • #4
    wanderer100
    Registered Users, Registered Users 2 Posts: 7,054 ✭✭✭wanderer100


    Bank of Ireland: Lorna wrote: »
    Hi there robarmstrong and wanderer100,

    Thank you for your messages.

    In order to cancel this you can request to place a Continuous Authority Stop through Ask a Question in the Service Desk menu option on your 365online.

    Thanks,

    Lorna
    Ok thanks i've sent them a message through the Service Desk . Hoping for a quick response as I need this sorted asap


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