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Money deducted from my account without permission

  • 30-04-2019 05:24PM
    #1
    Registered Users, Registered Users 2 Posts: 70 ✭✭


    Hi guys,
    I signed up with a personal trainer online a month ago and paid for that mo the.
    On the form I filled in it didn't say anything about a direct debit.
    The money has been taken out of my account for month two even though I didn't consent to this.
    I've asked for a refund and been told it's coming but it's been two weeks and nothing
    Do I have a leg to stand on or can anyone suggest next steps?


Comments

  • Registered Users, Registered Users 2 Posts: 6,769 ✭✭✭nuac


    Mod
    Bring copy of what you signed to your solicitor


  • Closed Accounts Posts: 4,097 ✭✭✭amcalester


    Ring your bank and they’ll reverse the direct debit.


  • Registered Users, Registered Users 2 Posts: 78,758 ✭✭✭✭Victor


    How did they get you bank account details?


  • Registered Users, Registered Users 2 Posts: 73,404 ✭✭✭✭L1011


    Block the DD and request a reverse under SEPA rules to get the money back. Presumably if they have said they will refund they are not making any claim to have a valid contract and that should be the end of it


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