BMW goodwill gesture?

DSmyth1892

Having big issues of late with this Recall for the EGR. Due to the delay of parts and total faffing about by all involved BMW have rang me to say when my car is back on the road they will look to provide/offer me a "goodwill gesture" as it has become evident to them that they have handled this whole situation very badly. Just curious if anyone has ever recieved such a "sweetener" .? Feel like telling them to stuff it as i just want my car back on the road but i am very curious to know what they mean?

Seth Brundle

Firstly, your car is a fire risk and they are doing their best globally to address the issue and from what I gather supplies are becoming more readily available to them.
Secondly, I assume that you've been provided with a replacement car (of sorts) in the interim so you've not been left stuck.
Now they're offering you a goodwill gesture and you "feel like telling them to stuff it"?

IMO they've handled this as best they could. How would you have done it differently?

DSmyth1892

I received the letter back in mid January, the earliest i could book a date to drop it off at a dealership to have it checked was 5 days ago. Thats nearly FOUR Months! Thats an extremely long time to be left driving potentially a dangerous car that could catch fire like you have mentioned!

To make matters worse, after waiting 4 Months for this date, i was told there are absolutely no parts available and there isnt looking like there will be for atleast another EIGHT Weeks. For a car manufacturer who prides themselves on been the "best" this to me is a massive case of been unprepared, as its seemingly happening globally!!

To compound this new and for your information, no i am not receiving a courtesy car as i am only a Learner so yes i am stuck, big time, having to get taxis on a daily basis too and from work! I have been dealing with customer service numerous times a day for the last 5 days, you would not believe the amount of times i am been passed from pillar to post, been told one thing by one and another thing from someone else. If reports are to be believed, bmw knew about this since over a year ago. So to be left very shortcoming with parts like this is extremely poor. How would you feel about driving a potentially flammable car for nearly 4 months, to be then told it will be locked away in storage for atleast another 2 months, to be then told cause im only a mere learner i must have to fork out taxi fares on a daily basis.? To be then told you receive a goodwill gesture when your car is back on the road come july, which will probably be a €100 gift voucher!! So yes its all leaving a sour taste in my mouth to which i feel like telling them to shove it!! Im a law abiden citizen who pays bills, works daily. The amount of stress this is causing is unhealthy, not what you would expect from a manufacturer who again prides itself on been of a high standard.

Gumbo

You should have a courtesy car if your car is effected by the recall.
Our F10’s were in and out in one day this week in Duffy’s but we were told that if they have to take the car, a replacement would be provided.

ChuckLarry

DSmyth1892 wrote: »

I received the letter back in mid January, the earliest i could book a date to drop it off at a dealership to have it checked was 5 days ago. Thats nearly FOUR Months! Thats an extremely long time to be left driving potentially a dangerous car that could catch fire like you have mentioned!

To make matters worse, after waiting 4 Months for this date, i was told there are absolutely no parts available and there isnt looking like there will be for atleast another EIGHT Weeks. For a car manufacturer who prides themselves on been the "best" this to me is a massive case of been unprepared, as its seemingly happening globally!!

To compound this new and for your information, no i am not receiving a courtesy car as i am only a Learner so yes i am stuck, big time, having to get taxis on a daily basis too and from work! I have been dealing with customer service numerous times a day for the last 5 days, you would not believe the amount of times i am been passed from pillar to post, been told one thing by one and another thing from someone else. If reports are to be believed, bmw knew about this since over a year ago. So to be left very shortcoming with parts like this is extremely poor. How would you feel about driving a potentially flammable car for nearly 4 months, to be then told it will be locked away in storage for atleast another 2 months, to be then told cause im only a mere learner i must have to fork out taxi fares on a daily basis.? To be then told you receive a goodwill gesture when your car is back on the road come july, which will probably be a €100 gift voucher!! So yes its all leaving a sour taste in my mouth to which i feel like telling them to shove it!! Im a law abiden citizen who pays bills, works daily. The amount of stress this is causing is unhealthy, not what you would expect from a manufacturer who again prides itself on been of a high standard.

Not a law abiding citizen if you’ve been driving to and from work everyday unaccompanied on a learner permit

Isambard

better than getting your car lifted I guess..

skallywag

DSmyth1892 wrote: »

To compound this new and for your information, no i am not receiving a courtesy car as i am only a Learner so yes i am stuck, big time....

I would imagine that when the good people at BMW sat down and decided how to deal with this delicate situation, they may have made an assumption that people driving their cars are actually allowed to do so on their own, and hence a replacement car would be adequate.

I'm not trying to be smart here by the way, I'm being perfectly serious.

Seth Brundle

DSmyth1892 wrote: »

I received the letter back in mid January, the earliest i could book a date to drop it off at a dealership to have it checked was 5 days ago. Thats nearly FOUR Months! Thats an extremely long time to be left driving potentially a dangerous car that could catch fire like you have mentioned!

I'm assuming the delay was to suit your schedule and not one caused by BMW?

DSmyth1892 wrote: »

im only a mere learner
...
Im a law abiden citizen

To be honest, it doesn't sound like it!
By the sounds of it, you could have easily passed your driving test in that time period!

DSmyth1892 wrote: »

not what you would expect from a manufacturer who again prides itself on been of a high standard.

So by them doing what they can to facilitate you in terms of addressing a safety issue, they're not meeting high standards?
I note that you still haven't answered my earlier question: How would you have done it differently?

kirving

DSmyth1892 wrote: »

, no i am not receiving a courtesy car as i am only a Learner so yes i am stuck, big time, having to get taxis on a daily basis too and from work!

Why not ask BMW to give the courtesy car to your fully qualified friend who accompanies you to work every day.

So either A) You and your friend are both stuck, in which case they could drive instead of you getting a taxi, or you're breaking the law every day.

Which is it?

Gumbo

Seth Brundle wrote: »

I'm assuming the delay was to suit your schedule and not one caused by BMW?

It would be BMW’s schedule in fairness.
With the closure of Murphy and Gunn, Duffy’s and Keanes are trying to pick up the slack that’s left over and to be honest, they can’t keep up.

Try book a bmw service and the current wait list is about a month or 2.

The EGR recall wait time is about 2 months unless you are experiencing the actual symptoms of power loss etc

Isambard

no one going to call shenanigans? OK i will then.

Good effort though

DSmyth1892

What a load of nonsense!! Stuck up assholes, i ask a serious question and because i mention im a learner i get all this.? Not even entertaining this thread when its full of this sort. Belittling somebody who is trying to do the right things, very good fair play you.

mickdw

DSmyth1892 wrote: »

What a load of nonsense!! Stuck up assholes, i ask a serious question and because i mention im a learner i get all this.? Not even entertaining this thread when its full of this sort. Belittling somebody who is trying to do the right things, very good fair play you.

Yes, a fairly sh1tty response to your query to be fair.
It is a crap situation you find yourself.

Henry Ford III

This is great.

p.s. What's the most important thing in buying a used BMW? The warranty.

Gumbo

Henry Ford III wrote: »

This is great.

p.s. What's the most important thing in buying a used BMW? The warranty.

Irrelevant in the EGR recall case as it’s a global recall.
Both our F10’s are out of warranty and were called back.

kennethsmyth

DSmyth1892 wrote: »

What a load of nonsense!! Stuck up assholes, i ask a serious question and because i mention im a learner i get all this.? Not even entertaining this thread when its full of this sort. Belittling somebody who is trying to do the right things, very good fair play you.

Ok lets do this factually.

1. You say you are a law abiding citizen - if you are driving alone while on a learner permit you are not a law abiding citizen.
2. Bmw will not give you a courtesy car - this is due to you being a a learner driver and therefore not allowed drive the car on your own - it can be seized so Bmw will not give you one.
3. Could Bmw have explained this better - yes, but from your above quote you believe you are not in the wrong and instead deflect against those who have raised the fact you are a learner driver and thus Bmw cannot give you a car.
4. Could Bmw have dealt with the egr issue better and be better prepared with parts etc. - absolutely, this is where their service has fallen down.

One last thing I believe you where driving on your own as if you had an accompanied driver you could pay for a hire car that they could drive and you pay for - this would be cheaper than taxis over a reasonable time.

So the big question - where you driving on your own as a learner driver? Yes or No?

Stallingrad

Henry Ford III wrote: »

p.s. What's the most important thing in buying a used BMW? The warranty.

Drifting off topic but 100% to the above.

Stallingrad

kennethsmyth wrote: »

Ok lets do this factually.
So the big question - where you driving on your own as a learner driver? Yes or No?

Nobody cares.

They couldn't give him a courtesy car. Fair enough.

BMW have handled this very poorly. Everyone agrees.

cpoh1

Lads boil this down whatever way you want but its poor by BMW. They are a "premuim" brand and that service isint good enough.

Gumbo

Stallingrad wrote: »

Nobody cares.

The couldn't give him a courtesy car. Fair enough.

BMW have handled this very poorly. Everyone agrees.

Its not that nobody cares, its the fact that BMW would have given him a loan car only for the fact he is a learner.

It is an offence to allow a learner to drive your car now.

cpoh1 wrote: »

Lads boil this down whatever way you want but its poor by BMW. They are a "premuim" brand and that service isint good enough.

You think any other brand would give a loan car to a learner driver?

Miike

kceire wrote: »

Its not that nobody cares, its the fact that BMW would have given him a loan car only for the fact he is a learner.
It is an offence to allow a learner to drive your car now.


You think any other brand would give a loan car to a learner driver?

Kind of the comment of value here. I don't think the garage can give a car to someone to drive if they don't have a license to drive it? He has a permit to learn not a license to drive? Open to correction on that but I think it's fairly clear cut in terms of the garages liability and stance.

Whocare

2013 using a bit coolant like less that half a litre in 5 months is that I a sign of the EGR is bad

Booked into bmw 4 months ago still waiting on a call back

Wailin

It's a symptom yes, but could also be unrelated and a bigger issue. So fingers crossed it's the EGR module!

kennethsmyth

kennethsmyth wrote: »

So the big question - where you driving on your own as a learner driver? Yes or No?

That's not the big question. No one cares about that.

The big question is are BMW going to allow for the OP to regain the costs he's endured by having lost his car due to their own mishap?

Are BMW actually going to provide a 'goodwill gesture' that will actually make things right again with the OP.

Are BMW going to salvage their reputation as a premium brand and treat the OP like a premium customer.


If the OP has bought a BMW, and is on a Learner's Permit, that to me demonstrates a new, young driver with a strong interest in the BMW brand and is willing to get rode by insurance companies etc. on the cost of owning a BMW on a learner permit.

This seems to me, to be the making of a lifelong customer who is loyal to the BMW brand. Not something I'd like to lose as a premium car brand.


I fully understand, and agree that BMW can not give a car to someone on a learner permit, however they have not taken this into consideration when removing the car from the customer and taking so long about waiting to get it back to the customer.

A substantial gesture of goodwill would be required here as they have left a customer without a vehicle, which is a lot of hassle in and of itself, and have also burdened them with additional costs for public transport.


BMW look very amateur here, but as of yet have a decent opportunity to try to set things right. Unfortunately; I'm confident they will fail to do so.

Gumbo

Deleted User wrote: »

That's not the big question. No one cares about that.

The big question is are BMW going to allow for the OP to regain the costs he's endured by having lost his car due to their own mishap?

Are BMW actually going to provide a 'goodwill gesture' that will actually make things right again with the OP.

Are BMW going to salvage their reputation as a premium brand and treat the OP like a premium customer.


If the OP has bought a BMW, and is on a Learner's Permit, that to me demonstrates a new, young driver with a strong interest in the BMW brand and is willing to get rode by insurance companies etc. on the cost of owning a BMW on a learner permit.

This seems to me, to be the making of a lifelong customer who is loyal to the BMW brand. Not something I'd like to lose as a premium car brand.


I fully understand, and agree that BMW can not give a car to someone on a learner permit, however they have not taken this into consideration when removing the car from the customer and taking so long about waiting to get it back to the customer.

A substantial gesture of goodwill would be required here as they have left a customer without a vehicle, which is a lot of hassle in and of itself, and have also burdened them with additional costs for public transport.


BMW look very amateur here, but as of yet have a decent opportunity to try to set things right. Unfortunately; I'm confident they will fail to do so.

I don't think BMW care about that, they are in the right technically speaking.

You just have to look at the UK, there's guys without their cars for over 2 months as there's a global shortage of the parts needed to fix the recall on effected cars.

Nikasil engine issues didn't effect them years ago, the timing chain debackle hasn't effected them recently, this wont effect them long term.

zilog_jones

Deleted User wrote: »

That's not the big question. No one cares about that.

I think you'll find a lot of people care about that. It's no longer acceptable for unqualified drivers to be driving on their own in this country - and it never should have been acceptable in the first place. I would have preferred his car was impounded by the guards, not BMW.

If I was learning to drive under the current system, I would simply not buy a car until I have a full licence. It's really not that hard.

Seth Brundle

zilog_jones wrote: »

If I was learning to drive under the current system, I would simply not buy a car until I have a full licence. It's really not that hard.

The OP has had enough time over the last few months to apply and pass their driving test rather than brood vecause BMW won't lend him a car!

B-D-P--

Neighbour smelt burning from their car, Called BMW, were told dont move the car.

In fairness they had a Hyundai i30 outside their door next morning and pickup truck taking away the f10.
But they were driving the i30 for 4 months before they got their car back.

Whats worse is they were told the EGR was not the issue.
So their car was sitting idle for 4 months waiting to be checked, while they were stuck with a much inferior car.

curly from cork

We also booked our recall in Jan when we got the letter. Took until mid April to get the appointment. Kearys in Cork. They just couldn’t fit us in any sooner they said. Got a phone call mid afternoon of the test to say , car is being held. Rental car is being organized and your car will be here for quite awhile . I’m in no hurry I have a span new out of the wrapper 191 Tuscan. V nice drive , once my car comes back it more than likely will be traded in for anything except a BMW.

cpoh1

kceire wrote: »

You think any other brand would give a loan car to a learner driver?

No issue with the car loan he shouldn't be on the road unaccompanied, its the duration of time for the repair for what is a potential serious safety issue and a big own goal for BMW.

You can argue all you want about the volumes and dealer slots but 4 months is a crazy waiting time and it was compounded with poor service by the dealer at the end of all that. This is BMWs issue to resolve and they need to be thinking outside the box to bring down that lead time.

zurbfoundation

B-D-P-- wrote: »

So their car was sitting idle for 4 months waiting to be checked, while they were stuck with a much inferior car.

:-) ‚ surely the car that couldnt be driven for 4 months was the inferior one?

Seriously though all this talk of premium brand I think people would want to re-evaluate their opinions. The marque seems beset with issues on a regular basis in recent years that the manufacturer is not always too quick to accept responsibility for.

Oh yeah and the lad owns the car shouldn't be driving it alone. Wonder has he L plates up on it or does that atttact attention of the Garda