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Amazon on Line chat

  • 25-04-2019 5:01pm
    #1
    horse7
    Registered Users, Registered Users 2 Posts: 3,833 ✭✭✭


    I think Amazon UK has stopped their on line chat, which is a nuisance, amazon.com is different. Has anyone used the UK e chat recently


Comments

  • #2
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    horse7 wrote: »
    I think Amazon UK has stopped their on line chat, which is a nuisance, amazon.com is different. Has anyone used the UK e chat recently

    Yes used it couple of days ago, scroll down click on Help, Need More Help? (last on the left side box) after click on contact us, select order, issue, scroll down to see the Chat, Phone or email.


  • #3
    horse7
    Registered Users, Registered Users 2 Posts: 3,833 ✭✭✭horse7


    Still only getting 2 options, email or call on phone.


  • #4
    FluffPiece
    Registered Users, Registered Users 2 Posts: 390 ✭✭FluffPiece


    Just went through the steps nava listed and had the option for the web chat


  • #5
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    horse7 wrote: »
    Still only getting 2 options, email or call on phone.

    Might be depending on the options selected, try other options. was the item sold by a 3rd party seller or Amazon?


  • #6
    horse7
    Registered Users, Registered Users 2 Posts: 3,833 ✭✭✭horse7


    Hi, I've tried on amazon.com without any problems accessing the e chat, but Amazon UK is still only giving a phone call or send email option.


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  • #7
    horse7
    Registered Users, Registered Users 2 Posts: 3,833 ✭✭✭horse7


    Also i checked chat on my desktop, and its fine, so its something to do with android system.


  • #8
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Did you try the chat with the App, I know the IOS app does have chat option.


  • #9
    horse7
    Registered Users, Registered Users 2 Posts: 3,833 ✭✭✭horse7


    nava wrote: »
    Did you try the chat with the App, I know the IOS app does have chat option.

    Don't use Apple. thanks


  • #10
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    horse7 wrote: »
    Don't use Apple. thanks

    They also have an android app, but not sure if that app has chat, but can test it later.


  • #11
    horse7
    Registered Users, Registered Users 2 Posts: 3,833 ✭✭✭horse7


    I've been onto Amazon and they have investigated the issue , so they have found a problem, quote : I've checked and I'm afraid to inform you that it has been caused by a technical issue, and we're currently working on a solution.

    Please accept our apologies for the inconvenience caused.


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