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Exit fee cancellation

  • 12-04-2019 10:44am
    #1
    Babs101
    Registered Users, Registered Users 2 Posts: 8 ✭


    Hello, 
    I switched provider too early back in March and was charged an Exit fee of E200. 
    I was in touch and was informed that this would be cancelled if I did not switch. I duly cancelled the switching process with the other provider but yesterday Electric Ireland attempted to take the 200 from my account. As I wasn't expecting any bills there was not enough funds in the account. Now I see an unpaid charge of E6 on my account and my bank has also charged me E10 and the 200 is back showing as owing on my account. I did send another email but have had no response.

    Can you please advise how I get this cancelled from my account.


Comments

  • #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Babs101,

    We are very sorry to read it. It was likely a crossover (with the direct debit instruction already being sent to the bank). The email team will respond, but we can look into the matter sooner here on Social Media if you private message us the relevant Electric Ireland account number, stating that you are the account-holder and confirming your name, address and date of birth.

    Thanks,
    Una


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