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I forgot the password to my Virgin Media Hub settings, how can I reset the password?

  • 02-04-2019 2:05am
    #1
    Chocolatito
    Registered Users, Registered Users 2 Posts: 55 ✭✭


    I changed the password from the default password to a new one but I cannot remember the new password. How can I reset it?

    I tried turning off my modem and leaving it off for a number off minutes then turning it on again but that didn't work.


Comments

  • #2
    homer911
    Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭homer911


    Is there a small hole on the back? stick a pin in it to do a factory reset


  • #3
    demanufactured
    Closed Accounts Posts: 5,756 ✭✭✭demanufactured


    Chocolatito wrote: »
    I changed the password from the default password to a new one but I cannot remember the new password. How can I reset it?

    I tried turning off my modem and leaving it off for a number off minutes then turning it on again but that didn't work.

    Not sure how turn it off for awhile would help you remember the password :)

    As stated, do a factory reset.


  • #4
    Chocolatito
    Registered Users, Registered Users 2 Posts: 55 ✭✭Chocolatito


    I stuck a pin in but it did nothing, the password didn't reset.


  • #5
    Alun
    Registered Users, Registered Users 2 Posts: 21,499 ✭✭✭✭Alun


    Chocolatito wrote: »
    I stuck a pin in but it did nothing, the password didn't reset.
    You usually have to hold it in for a certain time period to do a hard reset. RTFM.


  • #6
    Chocolatito
    Registered Users, Registered Users 2 Posts: 55 ✭✭Chocolatito


    I turned off the modem and held it in for a minute, but that did nothing. However then I kept the modem on and kept the pin in and it reset.


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  • #7
    demanufactured
    Closed Accounts Posts: 5,756 ✭✭✭demanufactured


    So did you remember it then??

    :D


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