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Denied refund for service not provided

  • 31-03-2019 6:51pm
    #1
    DaSilva
    Registered Users, Registered Users 2 Posts: 695 ✭✭✭


    Hey folks, wondering if anyone has any insight on this situation.
    I purchased a membership for 3 months from a company. 1 month into my membership there was an accident of some kind and the company had to shut down for repairs for the remaining 2 months of my membership. As I needed to keep this service going in the mean time I went with another company that provided the same service, and took a membership with them.

    Now that my membership with company B has expired, and company A is back open I returned to them as I preferred their service. I went in to inquire about purchasing a new membership expecting to have the 2 months previous deducted from the cost. They told me that they had already given me extra time compensation (when they reopened) that I did not use, and this is my tough luck.

    I'm no expert but I assumed I have to explicitly accept their form of compensation and since I didn't I am entitled to a refund now (approx 9 months since original membership), however I'm not sure now after reading citizens information. They mention that not acting immediately can be perceived as acceptance of their offer.

    I did ignore it because I kind of thought, oh I'll just keep up my new membership at company B and when it finishes I'll go back to company A, and I imagined they'd be happy to have me come back but apparently not, and now I might have screwed myself out some money :/


Comments

  • #2
    Snotty
    Registered Users, Registered Users 2 Posts: 1,298 ✭✭✭Snotty


    When company A reopened they allowed your 2 months service to run from reopening date, if you had issue with that, you should have approached them at that time or even during the 2 months, they may even have have deferred it till your contract with company B ended, but you didn't give them that opportunity, so you have no recourse now.


  • #3
    rock22
    Registered Users, Registered Users 2 Posts: 1,772 ✭✭✭rock22


    DaSilva wrote: »
    ….. I am entitled to a refund now (approx 9 months since original membership), …
    They mention that not acting immediately can be perceived as acceptance of their offer.

    ... :/

    You probably complicated it by leaving it so long. However you have up to six years to make a claim. Your chance of success might depend on the service and any communication to and from the first company.


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