making a small claim!

kingbhome

I will be making a claim in the small claims court so i can get this issue resolved(see thread below) I know the name of the business, address of the business however i do not know the name of the actual owner. I have gave the owner umpteen opportunities to rectify this issue but now they aren't answering my msgs.

Its concerning an issue where i bought a new bedroom wardrobe. There was some issues with it, one being the door wouldnt open properly, 2 they didnt install it as agreed after me paying extra. They sent their installers to fix the door but didnt rearrange the inside after they said they would through msgs then tried to put the blame on me. They offered me 100euro for me to get a handyman to fix this issue as a take it or leave it which i find an insult.


https://www.boards.ie/vbulletin/showthread.php?t=2057961132

whippet

go to the companies reg office (CRO ) online and you can do a search for directors of companies.

Just make sure the company you are searching is the one that is on the invoice / receipt that you got after paying

drunkmonkey

They offered your a remedy you refused, it sounds like a reasonable one. I'm not sure how far this is going to go, could be a complete waste of your time. Would a handyman not haven been able to fix it over the course of a few hours.
I'd take the 100 euros and fix it yourself. If you work for a living you could be down a few days pay in court appearances.
Even if you get an award it's not as simple as they then just hand you money. The might not bother then you have to get the sheriff involved.

I think your being unreasonable.

kingbhome

drunkmonkey wrote: »

They offered your a remedy you refused, it sounds like a reasonable one. I'm not sure how far this is going to go, could be a complete waste of your time. Would a handyman not haven been able to fix it over the course of a few hours.
I'd take the 100 euros and fix it yourself. If you work for a living you could be down a few days pay in court appearances.
Even if you get an award it's not as simple as they then just hand you money. The might not bother then you have to get the sheriff involved.

I think your being unreasonable.

Am I being unreasonable! It will cost more than 100e to re-arrange the inside. All I want is what I paid for. I can't see how that is being unreasonable.

the_pen_turner

kingbhome wrote: »

Am I being unreasonable! It will cost more than 100e to re-arrange the inside. All I want is what I paid for. I can't see how that is being unreasonable.

if you had posted up pics of the inside as requested you could have gotten advice on moving them yourself or if it was an easy job . i dont see why it wouldnt take only a few minutes to rearange. most of those units are built with shelf pins that can be rearanged easily.

kingbhome

the_pen_turner wrote: »

if you had posted up pics of the inside as requested you could have gotten advice on moving them yourself or if it was an easy job . i dont see why it wouldnt take only a few minutes to rearange. most of those units are built with shelf pins that can be rearanged easily.

They are screwd in. Not pins. Plus if a handyman starts to work on it, it removes any legal rights o have if this product is faulty where o can't see. What if the door came off when my child was opening it and it fell on top of him. The seller would say it's nothing to do with him, see the handyman. Plus, it'll take more than 100euro to rectify this issue. There's a days work plus materials needed. Tax, insurance to take into consideration and the handyman will have to do this in an hour or so. Not possible.

twowheelsonly

Reading this (and the other thread) it seems to me like a simple job that any handyman could sort for €100 easily enough.

That's beside the point though, and in response to our question here, if the company is registered then you shouldn't need the owners name for the SCC. I have a feeling that you might not be satisfied with the outcome of the SCC either though as I just can't see them granting the full value of your claim. Might be better to try the company once more first and tell them you have a quote of €120 / €130 from a handyman to make things right.

Just as reference, can you tell us how much you paid for the unit ??

kingbhome

twowheelsonly wrote: »

Reading this (and the other thread) it seems to me like a simple job that any handyman could sort for €100 easily enough.

That's beside the point though, and in response to our question here, if the company is registered then you shouldn't need the owners name for the SCC. I have a feeling that you might not be satisfied with the outcome of the SCC either though as I just can't see them granting the full value of your claim. Might be better to try the company once more first and tell them you have a quote of €120 / €130 from a handyman to make things right.

Just as reference, can you tell us how much you paid for the unit ??

If a handyman could sort this out for 100euro, then i will accept it but the seller is just trying to get out from sorting this issue. I will get a quote from a handyman and will contact the seller.

Te wardrobe was 550 euro plus 50euro extra for a hanging rail on the other side. Total 600euro.

the_pen_turner

kingbhome wrote: »

They are screwd in. Not pins. Plus if a handyman starts to work on it, it removes any legal rights o have if this product is faulty where o can't see. What if the door came off when my child was opening it and it fell on top of him. The seller would say it's nothing to do with him, see the handyman. Plus, it'll take more than 100euro to rectify this issue. There's a days work plus materials needed. Tax, insurance to take into consideration and the handyman will have to do this in an hour or so. Not possible.

post up a pic then and we can help you fix this issue.

Mod
TPT I accept you are trying to be helpful here, but that proposal goes beyond legal discussion.

brian_t

the_pen_turner wrote: »

post up a pic then and we can help you fix this issue.

There are photos in the other thread (see OP).

the_pen_turner

brian_t wrote: »

There are photos in the other thread (see OP).

no there is not

kingbhome

the_pen_turner wrote: »

no there is not

Pics

kingbhome

Update. I have gotten a quote from a carpenter we know. 150euro per day to sort this plus 30euro for screws, timber. The seller has refused saying will only pay 100e.
I mentioned it'll be all resolved if one of the 3 options is done so I won't have to go down the legal route. Told him the only option is a legal route because now if I get it all fixed up, I'll be out more money if I accept the 100e . Now the 100e is off the table Strange way to treat your customers

drunkmonkey

In no way surprised he gave you the high road. Customers being unreasonable and threatens legal action off you go. It'll have cost you a lot more than €150 by the time your out the other side and the sheriff is paid.

kingbhome

drunkmonkey wrote: »

In no way surprised he gave you the high road. Customers being unreasonable and threatens legal action off you go. It'll have cost you a lot more than €150 by the time your out the other side and the sheriff is paid.

What other alternative does a customer have if the price offered doesn't cover the work that he was supposed to do in the first place.
You need to look at the facts here. I asked for a product, he provided a price. I paid the money and didn't get what was offered. He said he'd sent his fitters to rectify it. He didn't do it now I'm left with something I didn't want and also left to feel as in someway this is my fault.

drunkmonkey

You looked for €180 to move a few shelves which any 14yr old woodwork student could do in an hour. Your absolutely taking the perverbial and have been from the start refusing to take the plastic off.
They've washed their hands of you now. You have to be some way reasonable with people for them to look after you.
Do you not have any husband or realitive that knows how to work a screwdriver, saw and measuring tape. This isn't rocket science. It's shelves.

the_pen_turner

drunkmonkey wrote: »

You looked for €180 to move a few shelves which any 14yr old woodwork student could do in an hour. Your absolutely taking the perverbial and have been from the start refusing to take the plastic off.
They've washed their hands of you now. You have to be some way reasonable with people for them to look after you.
Do you not have any husband or realitive that knows how to work a screwdriver, saw and measuring tape. This isn't rocket science. It's shelves.

That's very harsh. No way would I let a 14 year old near a jo lime that. I wouldn't even let half the carpenters I work with do it. Cutting mfc is a pain without a track saw. It chips everywhere otherwise.

This isn't a simple job

average_runner

OP, why not just return it? Looking at it, you were ripped off for 550 also. You paid a certain amount and the service wasn't provided. I wouldn't mention the plastic stuff though, that's usually up to the owner to remove.

You still have the receipt?

drunkmonkey

Haven't seen the inside but done it myself a few weeks ago without issue. Still a carpenter for a full day, hardly. He'd build a new one in that time.

the_pen_turner

kingbhome wrote: »

Update. I have gotten a quote from a carpenter we know. 150euro per day to sort this plus 30euro for screws, timber. The seller has refused saying will only pay 100e.
I mentioned it'll be all resolved if one of the 3 options is done so I won't have to go down the legal route. Told him the only option is a legal route because now if I get it all fixed up, I'll be out more money if I accept the 100e . Now the 100e is off the table Strange way to treat your customers

Hard to see on my phone. Looks like the shelves are doweled into the side. I presume there are no screw or plastic caps showing on the outside . Only a few at the top and bottom.
The only way I see to move it is to cut the shelves out and ruin them or take unit apart.

If the rails were farther apart would it half solve the problem

drunkmonkey

Ok in the defence it was mentioned this was bought via Facebook, was it paid by card. Could always threaten a charge back if they don't sort it out or take it back.
Sorry I get the hump every time someone threatens legal action if I think there being unreasonable.

the_pen_turner

average_runner wrote: »

OP, why not just return it? Looking at it, you were ripped off for 550 also. You paid a certain amount and the service wasn't provided. I wouldn't mention the plastic stuff though, that's usually up to the owner to remove.

You still have the receipt?

Not sure why you think OP was ripped off. 550 isn't a lot for a unit like that. Those doors are runners arnt cheap. I started to peuce a job doing something similar but a lot bigger and just in materials and the hardware I was already at the price in a shop

nuac

Mod
Any legal issues left in this saga, or we just discussing carpentry?

kingbhome

average_runner wrote: »

OP, why not just return it? Looking at it, you were ripped off for 550 also. You paid a certain amount and the service wasn't provided. I wouldn't mention the plastic stuff though, that's usually up to the owner to remove.

You still have the receipt?

I asked them to come and remove it from.the house and give me my money back which they refused. I also offered them to fix it which he agreed to do but only fixed the door.

kingbhome

drunkmonkey wrote: »

You looked for €180 to move a few shelves which any 14yr old woodwork student could do in an hour. Your absolutely taking the perverbial and have been from the start refusing to take the plastic off.
They've washed their hands of you now. You have to be some way reasonable with people for them to look after you.
Do you not have any husband or realitive that knows how to work a screwdriver, saw and measuring tape. This isn't rocket science. It's shelves.

I took time to phone around for handymen and Carpenters. Only 2 turned up. One said 200 a day plus materials and the other said 150+ materials. The tradesman has to go collect the materials from the builders merchant and will arrive at 10ish he said. Diesel for the van, time collecting materials and 1 full day's pay to sort this. He did say it might not take him the full day however hell still need paying for 1 full day because it wouldn't be fair for him to take a day off to work for less. Materials 30ruro.

A 14yr old moving shelves, using table saw, heavy materials, screw gun. If you suggest such a thing, please don't contribute to any more of this thread. Legally I'd be screwed if a 14yr old hurt themselves doing this in my home.

nuac

Mod
Re-opened for limited period.