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Lenovo laptop not letting me sign in

  • 19-03-2019 10:49pm
    #1
    hopgirl
    Registered Users, Registered Users 2 Posts: 144 ✭✭


    Hi have a problem with my laptop it won't let me sign in either by finger print or pin.
    What can I do to get back in?


Comments

  • #2
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 84,761 ✭✭✭✭Atlantic Dawn
    M


    Define won't let me?


  • #3
    Skyknight
    Registered Users, Registered Users 2 Posts: 392 ✭✭Skyknight


    Hopgilrl,
    From what I understand , You'll have to go to Microsoft account and reset your password. You will have to answer your secret questions of course. :P


  • #4
    hopgirl
    Registered Users, Registered Users 2 Posts: 144 ✭✭hopgirl


    Atlantic Dawn wrote: »
    Define won't let me?

    I turned on my laptop, used my fingerprint sign in option but it said pin required did that but said pin didn't match but I know it is the right pin.


  • #5
    hopgirl
    Registered Users, Registered Users 2 Posts: 144 ✭✭hopgirl


    Skyknight wrote: »
    Hopgilrl,
    From what I understand , You'll have to go to Microsoft account and reset your password. You will have to answer your secret questions of course. :P

    Cool I will try that. Please let it work.


  • #6
    Spook_ie
    Registered Users, Registered Users 2 Posts: 10,896 ✭✭✭✭Spook_ie


    hopgirl wrote: »
    Cool I will try that. Please let it work.

    Make sure you don't have the NumLock key wrong, might be a sticky key in which case maybe try the pin using the shift key and numerals from top row.


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  • #7
    hopgirl
    Registered Users, Registered Users 2 Posts: 144 ✭✭hopgirl


    Spook_ie wrote: »
    Make sure you don't have the NumLock key wrong, might be a sticky key in which case maybe try the pin using the shift key and numerals from top row.

    Thank you but it didn't work :-(


  • #8
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    https://blogs.windows.com/windowsexperience/2017/12/18/windows-10-tip-recover-pin-password-lock-screen/


  • #9
    hopgirl
    Registered Users, Registered Users 2 Posts: 144 ✭✭hopgirl


    Thank you everyone. Got back in oh the stress levels have decreased. College assignments due in needed to keep working on them.


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