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NEST Thermostat Issue

  • 17-03-2019 9:33am
    #1
    Elottois
    Registered Users, Registered Users 2 Posts: 64 ✭✭


    Hi,

    I wondered if anyone could help. We availed of the Electric Ireland Nest offer and had ours installed a couple of weeks ago. All going well, until last night. The heating was on for approximately an hour. Heat turned off itself. An error message appeared on the Nest thermostat saying there was no connection with the Heatlink and now there are no lights showing on the Heatlink whatsoever. We have no way of turning on any heating in our home from what I can gather. Is there anyway to override this in order have heating over the weekend until normal business resumes on Tuesday? 

    Many thanks


Comments

  • #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi Elottois, 

    We regret to read this.

    We are available on Boards, Monday to Friday, excluding bank holidays. As such, we are only seeing your post this morning.  

    Our colleagues on the Home Services team would be best able to assist you. They are available on 1850 372 333 from 9am until 6pm today.

    If you have any other questions, please don't hesitate to ask.

    Thanks,
    Aoife


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