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Cancelled Broadband but still paying!

  • 25-02-2019 12:00pm
    #1
    ironkiwi
    Registered Users, Registered Users 2 Posts: 396 ✭✭


    Hi
    I cancelled my contract last year and looking through my satatements this morning, I'm still paying!
    Was on live chat and after two transfers I was told to ring loyalty team, I did this last year when I cancelled and sent a letter of notice.
     
    First of all, cancel my contract now
     
    Secondly, please issue a refund from the date I cancelled


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    ironkiwi wrote: »
    Hi
    I cancelled my contract last year and looking through my satatements this morning, I'm still paying!
    Was on live chat and after two transfers I was told to ring loyalty team, I did this last year when I cancelled and sent a letter of notice.
     
    First of all, cancel my contract now
     
    Secondly, please issue a refund from the date I cancelled
    Hi ironkiwi

    Can you pm me your old account information and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


  • #3
    BronsonTB
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭BronsonTB


    Cancel your DD asap!

    Sligo Metalhead



  • #4
    ironkiwi
    Registered Users, Registered Users 2 Posts: 396 ✭✭ironkiwi


    BronsonTB wrote: »
    Cancel your DD asap!
    Yes going to cancel DD today. Reply from the rep here is to ring the loyalty team to cancel. Ahhh I already cancelled last year!!

    Word of warning for anyone thinking of switching to eir, do yourself a favour and stay well clear! 

    No doubt I will spend all evening now trying to get through to them for a refund of my money.

    I will also lodge a complaint to Comreg.


  • #5
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    ironkiwi wrote: »
    BronsonTB wrote: »
    Cancel your DD asap!
    Yes going to cancel DD today. Reply from the rep here is to ring the loyalty team to cancel. Ahhh I already cancelled last year!!

    Word of warning for anyone thinking of switching to eir, do yourself a favour and stay well clear! 

    No doubt I will spend all evening now trying to get through to them for a refund of my money.

    I will also lodge a complaint to Comreg.
    Hi ironkiwi

    I have sent you a pm

    Thanks

    Linzi


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