10 years same company only 50c payrise.

dartboardio

Is that not a bit of a kick in the face?

I started a job about 9 months ago on minimum wage. In the contract it was stated it would go up 10c after 6 months which it did then when the minimum wage went up in january they said ah f it we will give ye a tenner an hour. Happy days for all us young people in there having the job for pocket money and all that.

Woman i was chatting away to says she is there 10 years and her wages have gone up 50 cent.

I could not believe this! Some of us going up 50c in 9 months and her 10 years.

If that doesnt scream 'we dont value you' i dunno what does...

Disclaimer: its a level entry job which only really has one option for progression (TL) call centre. But still?!?

Sardonicat

dartboardio wrote: »

I could not believe this!

And you shouldn't

Your Face

****e, I left the grill on.

o1s1n

I think you should be more shocked by your colleague spending 10 years in a call centre.

Damien360

We had a recession in those intervening years. My pay has only just come back to 2007 levels this year. Loads of people lost jobs and wages collapsed in those years. When she says 50c in 10 years, ask if it fell and has only just come back to the same level again.

floatwinner

Yeah but he's a great rapper. It's only right he gets more than the rest of you.

Mrs OBumble

If she's been doing the same job all along, then why should the wage have gone up, given that inflation was very low as well.

Obviously she's happy enough, or she would have bothered herself to find a better job.

fryup

name & shame OP

dartboardio

o1s1n wrote: »

I think you should be more shocked by your colleague spending 10 years in a call centre.

True

amcalester

There’s very little room for improvement or progression in CC work in general and I doubt anyone who has sat there for 10 years on the same wage has much improvement to offer, so I’m not surprised.

dartboardio

amcalester wrote: »

There’s very little room for improvement or progression in CC work in general and I doubt anyone who has sat there for 10 years on the same wage has much improvement to offer, so I’m not surprised.

Yeah i suppose it just gave me a view of reality what life would be like if i didnt progress my education further!

Wanderer78

You re some ungrateful bastard op, keep recovery going!

bucketybuck

dartboardio wrote: »

Woman i was chatting away to says she is there 10 years and her wages have gone up 50 cent.

Then she is an utter fool with nobody to blame but herself.

amcalester

dartboardio wrote: »

Yeah i suppose it just gave me a view of reality what life would be like if i didnt progress my education further!

You have 3 choices -

1 progress internally (either to TL or into non CC work)
2 be happy in your lot
3 gain some experience and leave

Options 1 and 3 will probably involve some education or upskilling.

There are good skills to be gained in CC work but it can be draining as well, best to decide why you’re there early so you can manage it.

bucketybuck

sugarman wrote: »

Doesnt seem like shes the one complaining, maybe she just likes it there? Money isnt everything to everyone.

Could be that its close to home and/or family, near the kids school, flexible working hours. Maybe her husband/partner is a big earner and their combined income is more than enough. Theres a multitude of reasons why someone would stick it out.

Not complaining won't make her any less of a fool.

Ohmeha

Minimum wage has gone up by about a euro during since 2009 so sounds like your colleague is spoofing if they also started there on minimum wage

JohnnyFlash

Call centre work is a race to the bottom. Most companies who outsourced that work to companies like Abtran are thinking of bringing it back in-house. Try and get the vast majority of customers to do self-service or use chatbots, and have a small cohort of employees actually dealing with customers through voice. Margins are razor thin in general.

For example, there’s a well known company in Ireland who make no profit off a customer if they deal with the call centre for more than 8 minutes.

beertons

Does that woman sit inside an arcade machine?

arybvtcw0eolkf

dartboardio wrote: »

Woman i was chatting away to says she is there 10 years and her wages have gone up 50 cent.

Public service pay cuts in what. 2007?.. Whatever, I've lost count. But when it happened that's been my wages since and not a cent more.. Cry me a river, I don't care.

Nixxered in various private sector jobs (security mostly), got yearly pay rises.. Why do I stay in the defence forces?.. I love it.

dartboardio

Wanderer78 wrote: »

You re some ungrateful bastard op, keep recovery going!

Will do wanderer 😉

dartboardio

Ohmeha wrote: »

Minimum wage has gone up by about a euro during since 2009 so sounds like your colleague is spoofing if they also started there on minimum wage

My bad. I forgot that.. Suppose my point was really just being shocked at how little 10 years of service clearly means in a somewhat dead end job

dartboardio

Wanderer78 wrote: »

You re some ungrateful bastard op, keep recovery going!

How am i ungrateful btw? Please dont say 'for having a job'

Snow Garden

Maxton Scrawny Peace wrote: »

Public service pay cuts in what. 2007?.. Whatever, I've lost count. But when it happened that's been my wages since and not a cent more.. Cry me a river, I don't care.

Nixxered in various private sector jobs (security mostly), got yearly pay rises.. Why do I stay in the defence forces?.. I love it.

Do you not get increments?

diusmr8a504cvk

dartboardio wrote: »

Woman i was chatting away to says she is there 10 years and her wages have gone up 50 cent.

That's her problem for probably never mentioning it to her boss.
A quiet child gets no sweets.

dartboardio

Mackenzie Helpful Terrapin wrote: »

That's her problem for probably never mentioning it to her boss.
A quiet child gets no sweets.

Very true.

seamus

Minimum wage has increased by €1.20 in the last ten years (€2.20 strictly speaking since it was cut by €1 in 2010). So she's either full of it, or she earns more than you do.

Wanderer78

dartboardio wrote:

How am i ungrateful btw? Please dont say 'for having a job'

Ah it's ah, I was only taking the piss

Cee-Jay-Cee

o1s1n wrote: »

I think you should be more shocked by your colleague spending 10 years in a call centre.

She's very dedicated.

Caliden

Some people are incapable of asking for more.

Most employers don't go around increasing employees wages 'just because'.

If you want something, go ask for it. 'No' would be the worst thing that could happen.

ELM327

dartboardio wrote: »

My bad. I forgot that.. Suppose my point was really just being shocked at how little 10 years of service clearly means in a somewhat dead end job

It's not prison or the public service. In the private sector thankfully you don't get rewarded for "time served". In that intervening 10 years I've more than doubled my salary, through upskilling and showing why I deserve to be paid more. Others that started in the same (basic) role I started in are still there, whinging why amn't I promoted.

JohnnyFlash wrote: »

Call centre work is a race to the bottom. Most companies who outsourced that work to companies like Abtran are thinking of bringing it back in-house. Try and get the vast majority of customers to do self-service or use chatbots, and have a small cohort of employees actually dealing with customers through voice. Margins are razor thin in general.

For example, there’s a well known company in Ireland who make no profit off a customer if they deal with the call centre for more than 8 minutes.

Call centres are a necessary evil for most companies, a dead cost, that they are required in a lot of cases to offer as a prerequisite to doing business but that the company would rather not have.