Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Refund for returned equipment.

  • 09-02-2019 1:46pm
    #1
    mayhem#
    Registered Users, Registered Users 2 Posts: 2,051 ✭✭✭


    I moved house last year and Eir could not provide a landline in the new place.
    Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
    I was late returning the equipment and was charged for it.
    Contacted Eir online chat to ask if I could still return the equipment and get a refund. 
    Was told I could and given a Freepost address to send it to.
    Did this two months ago and include a nopte with the account details.
    No sign of a refund yet and contacted the Eir online chat to chase this up.
    They person who "assisted" me kept going around in circles and wouldn't answer my question.
    Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
    Can someone from Eir on this forum deal with this?


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    mayhem# wrote: »
    I moved house last year and Eir could not provide a landline in the new place.
    Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
    I was late returning the equipment and was charged for it.
    Contacted Eir online chat to ask if I could still return the equipment and get a refund. 
    Was told I could and given a Freepost address to send it to.
    Did this two months ago and include a nopte with the account details.
    No sign of a refund yet and contacted the Eir online chat to chase this up.
    They person who "assisted" me kept going around in circles and wouldn't answer my question.
    Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
    Can someone from Eir on this forum deal with this?
    Hi mayhem#

    I would be happy to look into this for you.
    Please PM me the following account details.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Can you confirm that you are the account holder?

    Thank you.
    -Ahren


  • #3
    mayhem#
    Registered Users, Registered Users 2 Posts: 2,051 ✭✭✭mayhem#


    eir: Ahren wrote: »
    mayhem# wrote: »
    I moved house last year and Eir could not provide a landline in the new place.
    Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
    I was late returning the equipment and was charged for it.
    Contacted Eir online chat to ask if I could still return the equipment and get a refund. 
    Was told I could and given a Freepost address to send it to.
    Did this two months ago and include a nopte with the account details.
    No sign of a refund yet and contacted the Eir online chat to chase this up.
    They person who "assisted" me kept going around in circles and wouldn't answer my question.
    Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
    Can someone from Eir on this forum deal with this?
    Hi mayhem#

    I would be happy to look into this for you.
    Please PM me the following account details.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Can you confirm that you are the account holder?

    Thank you.
    -Ahren
    Hello, is anyone going to follow up on this?


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    mayhem# wrote: »
    eir: Ahren wrote: »
    mayhem# wrote: »
    I moved house last year and Eir could not provide a landline in the new place.
    Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
    I was late returning the equipment and was charged for it.
    Contacted Eir online chat to ask if I could still return the equipment and get a refund. 
    Was told I could and given a Freepost address to send it to.
    Did this two months ago and include a nopte with the account details.
    No sign of a refund yet and contacted the Eir online chat to chase this up.
    They person who "assisted" me kept going around in circles and wouldn't answer my question.
    Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
    Can someone from Eir on this forum deal with this?
    Hi mayhem#

    I would be happy to look into this for you.
    Please PM me the following account details.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Can you confirm that you are the account holder?

    Thank you.
    -Ahren
    Hello, is anyone going to follow up on this?
    Hi mayhem#

    Can you pm me the details of how much you were charged for equipment and what date please, along with the following account information? 

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address

    Many thanks

    Linzi 


  • #5
    mayhem#
    Registered Users, Registered Users 2 Posts: 2,051 ✭✭✭mayhem#


    eir: Linzi wrote: »
    mayhem# wrote: »
    eir: Ahren wrote: »
    mayhem# wrote: »
    I moved house last year and Eir could not provide a landline in the new place.
    Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
    I was late returning the equipment and was charged for it.
    Contacted Eir online chat to ask if I could still return the equipment and get a refund. 
    Was told I could and given a Freepost address to send it to.
    Did this two months ago and include a nopte with the account details.
    No sign of a refund yet and contacted the Eir online chat to chase this up.
    They person who "assisted" me kept going around in circles and wouldn't answer my question.
    Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
    Can someone from Eir on this forum deal with this?
    Hi mayhem#

    I would be happy to look into this for you.
    Please PM me the following account details.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Can you confirm that you are the account holder?

    Thank you.
    -Ahren
    Hello, is anyone going to follow up on this?
    Hi mayhem#

    Can you pm me the details of how much you were charged for equipment and what date please, along with the following account information? 

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address

    Many thanks

    Linzi 
    I already messaged that last week...


  • #6
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    mayhem# wrote: »
    eir: Linzi wrote: »
    mayhem# wrote: »
    eir: Ahren wrote: »
    mayhem# wrote: »
    I moved house last year and Eir could not provide a landline in the new place.
    Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
    I was late returning the equipment and was charged for it.
    Contacted Eir online chat to ask if I could still return the equipment and get a refund. 
    Was told I could and given a Freepost address to send it to.
    Did this two months ago and include a nopte with the account details.
    No sign of a refund yet and contacted the Eir online chat to chase this up.
    They person who "assisted" me kept going around in circles and wouldn't answer my question.
    Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
    Can someone from Eir on this forum deal with this?
    Hi mayhem#

    I would be happy to look into this for you.
    Please PM me the following account details.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Can you confirm that you are the account holder?

    Thank you.
    -Ahren
    Hello, is anyone going to follow up on this?
    Hi mayhem#

    Can you pm me the details of how much you were charged for equipment and what date please, along with the following account information? 

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address

    Many thanks

    Linzi 
    I already messaged that last week...
    Hi mayhem#

    I have replied to your pm.

    Thanks

    ~ Linzi


  • Advertisement
  • #7
    mayhem#
    Registered Users, Registered Users 2 Posts: 2,051 ✭✭✭mayhem#


    eir: Linzi wrote: »
    mayhem# wrote: »
    eir: Linzi wrote: »
    mayhem# wrote: »
    eir: Ahren wrote: »
    mayhem# wrote: »
    I moved house last year and Eir could not provide a landline in the new place.
    Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
    I was late returning the equipment and was charged for it.
    Contacted Eir online chat to ask if I could still return the equipment and get a refund. 
    Was told I could and given a Freepost address to send it to.
    Did this two months ago and include a nopte with the account details.
    No sign of a refund yet and contacted the Eir online chat to chase this up.
    They person who "assisted" me kept going around in circles and wouldn't answer my question.
    Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
    Can someone from Eir on this forum deal with this?
    Hi mayhem#

    I would be happy to look into this for you.
    Please PM me the following account details.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Can you confirm that you are the account holder?

    Thank you.
    -Ahren
    Hello, is anyone going to follow up on this?
    Hi mayhem#

    Can you pm me the details of how much you were charged for equipment and what date please, along with the following account information? 

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address

    Many thanks

    Linzi 
    I already messaged that last week...
    Hi mayhem#

    I have replied to your pm.

    Thanks

    ~ Linzi
    PM sent.


  • #8
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    mayhem# wrote: »
    eir: Linzi wrote: »
    mayhem# wrote: »
    eir: Linzi wrote: »
    mayhem# wrote: »
    eir: Ahren wrote: »
    mayhem# wrote: »
    I moved house last year and Eir could not provide a landline in the new place.
    Hence I had no sue for the Eir modem and Eir TV box as there services were cancelled and I only continued with the mobile contracts.
    I was late returning the equipment and was charged for it.
    Contacted Eir online chat to ask if I could still return the equipment and get a refund. 
    Was told I could and given a Freepost address to send it to.
    Did this two months ago and include a nopte with the account details.
    No sign of a refund yet and contacted the Eir online chat to chase this up.
    They person who "assisted" me kept going around in circles and wouldn't answer my question.
    Eventually I was told to ring support nut quite frankly I have better things to do than spend an hour or more on hold.
    Can someone from Eir on this forum deal with this?
    Hi mayhem#

    I would be happy to look into this for you.
    Please PM me the following account details.

    Eir account number:
    Full name on the account:
    Date of birth:
    Full postal address:
    Can you confirm that you are the account holder?

    Thank you.
    -Ahren
    Hello, is anyone going to follow up on this?
    Hi mayhem#

    Can you pm me the details of how much you were charged for equipment and what date please, along with the following account information? 

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB
    5) 1st line of address

    Many thanks

    Linzi 
    I already messaged that last week...
    Hi mayhem#

    I have replied to your pm.

    Thanks

    ~ Linzi
    PM sent.
    Thank you


Advertisement