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Cooling off period canceled as normal.

Fralmar · 2019-02-08 11:35:08

Hello, I was trying to end my contract with EIR, long hours on the phone 3 days and finally they sent me a message telling me that my account will be cancelled in 30 days as a normal cancelation, but I am in a cooling offr period, so please fix this.

08-02-2019 11:35am

#1

Fralmar

Registered Users, Registered Users 2 Posts: 23 ✭

Join Date: February 2019

Posts: 20

Hello, I was trying to end my contract with EIR, long hours on the phone 3 days and finally they sent me a message telling me that my account will be cancelled in 30 days as a normal cancelation, but I am in a cooling offr period, so please fix this.

0

Comments

#2 11-02-2019 4:42pm

eir: Ahren

Closed Accounts Posts: 202 ✭✭

Join Date: December 2018

Posts: 201

Fralmar wrote: »

Hello, I was trying to end my contract with EIR, long hours on the phone 3 days and finally they sent me a message telling me that my account will be cancelled in 30 days as a normal cancelation, but I am in a cooling offr period, so please fix this.

Hi Fralmar.

If you could PM the following account details I would be happy to look into this for you.

Eir account number:
Full name on the account:
Date of birth:
Full postal address:
Can you confirm that you are the account holder?

Thank you.
-Ahren

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