Question about my loyalty deal

spannerism

Hi folks,

On the evening of 30th Jan, I was on to your loyalty department. 
I have a few questions to ask in relation to the new 12 month contract I signed. 
The call cut off after we agreed the new deal and the agent signed me up to it.
We were in the process of wrapping up the call and it cut off hence this message.
I cannot wait another 1hr 20mins on the phone again. 

Question 1: 
This is what we agreed:
Eir Fiber with telephone to world wide countries
Bundle:  eir Complete Broadband & Phone
Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
Total price per month: 44.98
Can you double check this in my account notes and ensure it's set up on your system correctly?

Question 2: 
Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

Question 3:
Are calls Canadian Mobiles part of this new plan?

Question 4:
Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

Thanks for your help.

Let me know who to PM my details too.

Regards,
spanner







 

eir: Grainne

spannerism wrote: »

Hi folks,

On the evening of 30th Jan, I was on to your loyalty department. 
I have a few questions to ask in relation to the new 12 month contract I signed. 
The call cut off after we agreed the new deal and the agent signed me up to it.
We were in the process of wrapping up the call and it cut off hence this message.
I cannot wait another 1hr 20mins on the phone again. 

Question 1: 
This is what we agreed:
Eir Fiber with telephone to world wide countries
Bundle:  eir Complete Broadband & Phone
Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
Total price per month: 44.98
Can you double check this in my account notes and ensure it's set up on your system correctly?

Question 2: 
Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

Question 3:
Are calls Canadian Mobiles part of this new plan?

Question 4:
Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

Thanks for your help.

Let me know who to PM my details too.

Regards,
spanner







 

Hi spanner, 

Could you PM the following details and I can answer your above queries? 
1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder. 

Thanks, 
Grainne

spannerism

PM sent - look forward to hearing from you soon.

eir: Grainne wrote: »

spannerism wrote: »

Hi folks,

On the evening of 30th Jan, I was on to your loyalty department. 
I have a few questions to ask in relation to the new 12 month contract I signed. 
The call cut off after we agreed the new deal and the agent signed me up to it.
We were in the process of wrapping up the call and it cut off hence this message.
I cannot wait another 1hr 20mins on the phone again. 

Question 1: 
This is what we agreed:
Eir Fiber with telephone to world wide countries
Bundle:  eir Complete Broadband & Phone
Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
Total price per month: 44.98
Can you double check this in my account notes and ensure it's set up on your system correctly?

Question 2: 
Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

Question 3:
Are calls Canadian Mobiles part of this new plan?

Question 4:
Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

Thanks for your help.

Let me know who to PM my details too.

Regards,
spanner







 

Hi spanner, 

Could you PM the following details and I can answer your above queries? 
1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder. 

Thanks, 
Grainne

eir: Grainne

spannerism wrote: »

PM sent - look forward to hearing from you soon.

eir: Grainne wrote: »

spannerism wrote: »

Hi folks,

On the evening of 30th Jan, I was on to your loyalty department. 
I have a few questions to ask in relation to the new 12 month contract I signed. 
The call cut off after we agreed the new deal and the agent signed me up to it.
We were in the process of wrapping up the call and it cut off hence this message.
I cannot wait another 1hr 20mins on the phone again. 

Question 1: 
This is what we agreed:
Eir Fiber with telephone to world wide countries
Bundle:  eir Complete Broadband & Phone
Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
Total price per month: 44.98
Can you double check this in my account notes and ensure it's set up on your system correctly?

Question 2: 
Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

Question 3:
Are calls Canadian Mobiles part of this new plan?

Question 4:
Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

Thanks for your help.

Let me know who to PM my details too.

Regards,
spanner







 

Hi spanner, 

Could you PM the following details and I can answer your above queries? 
1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder. 

Thanks, 
Grainne

Thanks spanner, 

I will respond shortly. 

Grainne

spannerism

Thanks looking forward to hearing from you soon.

eir: Grainne wrote: »

spannerism wrote: »

PM sent - look forward to hearing from you soon.

eir: Grainne wrote: »

spannerism wrote: »

Hi folks,

On the evening of 30th Jan, I was on to your loyalty department. 
I have a few questions to ask in relation to the new 12 month contract I signed. 
The call cut off after we agreed the new deal and the agent signed me up to it.
We were in the process of wrapping up the call and it cut off hence this message.
I cannot wait another 1hr 20mins on the phone again. 

Question 1: 
This is what we agreed:
Eir Fiber with telephone to world wide countries
Bundle:  eir Complete Broadband & Phone
Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
Total price per month: 44.98
Can you double check this in my account notes and ensure it's set up on your system correctly?

Question 2: 
Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

Question 3:
Are calls Canadian Mobiles part of this new plan?

Question 4:
Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

Thanks for your help.

Let me know who to PM my details too.

Regards,
spanner







 

Hi spanner, 

Could you PM the following details and I can answer your above queries? 
1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder. 

Thanks, 
Grainne

Thanks spanner, 

I will respond shortly. 

Grainne

spannerism

Thanks Grainne for your reply.
I've gotten back to your PM just there.

spannerism wrote: »

Thanks looking forward to hearing from you soon.

eir: Grainne wrote: »

spannerism wrote: »

PM sent - look forward to hearing from you soon.

eir: Grainne wrote: »

spannerism wrote: »

Hi folks,

On the evening of 30th Jan, I was on to your loyalty department. 
I have a few questions to ask in relation to the new 12 month contract I signed. 
The call cut off after we agreed the new deal and the agent signed me up to it.
We were in the process of wrapping up the call and it cut off hence this message.
I cannot wait another 1hr 20mins on the phone again. 

Question 1: 
This is what we agreed:
Eir Fiber with telephone to world wide countries
Bundle:  eir Complete Broadband & Phone
Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
Total price per month: 44.98
Can you double check this in my account notes and ensure it's set up on your system correctly?

Question 2: 
Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

Question 3:
Are calls Canadian Mobiles part of this new plan?

Question 4:
Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

Thanks for your help.

Let me know who to PM my details too.

Regards,
spanner







 

Hi spanner, 

Could you PM the following details and I can answer your above queries? 
1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder. 

Thanks, 
Grainne

Thanks spanner, 

I will respond shortly. 

Grainne

eir: Grainne

spannerism wrote: »

Thanks Grainne for your reply.
I've gotten back to your PM just there.

spannerism wrote: »

Thanks looking forward to hearing from you soon.

eir: Grainne wrote: »

spannerism wrote: »

PM sent - look forward to hearing from you soon.

eir: Grainne wrote: »

spannerism wrote: »

Hi folks,

On the evening of 30th Jan, I was on to your loyalty department. 
I have a few questions to ask in relation to the new 12 month contract I signed. 
The call cut off after we agreed the new deal and the agent signed me up to it.
We were in the process of wrapping up the call and it cut off hence this message.
I cannot wait another 1hr 20mins on the phone again. 

Question 1: 
This is what we agreed:
Eir Fiber with telephone to world wide countries
Bundle:  eir Complete Broadband & Phone
Price 49.98 per month for 12 months + 5 Euro off per month for 12 months
Total price per month: 44.98
Can you double check this in my account notes and ensure it's set up on your system correctly?

Question 2: 
Can you check that we are on a 12 month contract and that it ends on the 30/01/2020?

Question 3:
Are calls Canadian Mobiles part of this new plan?

Question 4:
Can you disable eir Wi-fi on my account? I'm unable to so online or via the app. 

Thanks for your help.

Let me know who to PM my details too.

Regards,
spanner







 

Hi spanner, 

Could you PM the following details and I can answer your above queries? 
1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder. 

Thanks, 
Grainne

Thanks spanner, 

I will respond shortly. 

Grainne

Hi, 

I have responded to your PM. 

Thanks, 
Grainne

spannerism

Thanks Grainne for your help. 

I guess now I just wait for my new contract bill in March and hopefully all will checkout fine. 

eir: Grainne

spannerism wrote: »

Thanks Grainne for your help. 

I guess now I just wait for my new contract bill in March and hopefully all will checkout fine. 

No problem. 

Don't hesitate to contact us here if you have any other questions

Thanks, 
Grainne

Fralmar

decir: Grainne wrote: »

spannerism wrote: »

Gracias Grainne por tu ayuda. 

Supongo que ahora solo espero mi nueva factura de contrato en marzo y espero que todos salgan bien. 

No hay problema. 

No dude en contactarnos aquí si tiene alguna otra pregunta.

Gracias, 
Grainne

Helllo Graine, 


Please contact with me, I need to cancel the contract and I have no option by phone or web chat, I am not going to pay any bill, this is being a scam.

eir: Grainne

Fralmar wrote: »

decir: Grainne wrote: »

spannerism wrote: »

Gracias Grainne por tu ayuda. 

Supongo que ahora solo espero mi nueva factura de contrato en marzo y espero que todos salgan bien. 

No hay problema. 

No dude en contactarnos aquí si tiene alguna otra pregunta.

Gracias, 
Grainne

Helllo Graine, 


Please contact with me, I need to cancel the contract and I have no option by phone or web chat, I am not going to pay any bill, this is being a scam.

Hi Fralmar, 

Unfortunately, I am unable to schedule a callback here or process a cancellation. 

Details on how to cancel your account can be found here

Grainne