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Deposit on a car (in the UK)

  • 26-01-2019 6:32pm
    #1
    Earnshaw
    Registered Users, Registered Users 2 Posts: 198 ✭✭


    Early last week I put a £500 deposit on a 2013 car in the Uk, which was through a Northern based franchise dealer.

    I then got an RAC check done, which came back with about 4 issues with the car. I asked the dealer that if these could be resolved before I come to see the car on Saturday. He said OK to 3 issues but didn't agree to fix one issue, which was a new tyre (thread depth was 3mm).

    Later in the week I ended up finding a 2010 version of the same car in a different part of England, mid West.

    So I went out with the intention to view both cars today (Saturday), and viewed the 2010 model first.

    I was impressed with the 2010 model and purchased there and then.

    It ran later that anticipated and by the time we got paperwork sorted the daylight was gone. So I then rang the Northern franchise dealer to say I wasn't coming to view his car up North - and can I have my deposit back...

    He said he won't release the deposit until I have viewed the car.

    My options are travel back to the North of England to view the car. Or open up a dispute with the credit card company through which the deposit was paid.

    What is the best way to approach this?


Comments

  • #2
    db
    Registered Users, Registered Users 2 Posts: 1,104 ✭✭✭db


    Unless you agreed the deposit was refundable you can probably say goodbye to it.


  • #3
    Earnshaw
    Registered Users, Registered Users 2 Posts: 198 ✭✭Earnshaw


    db wrote: »
    Unless you agreed the deposit was refundable you can probably say goodbye to it.

    Yes the deposit was agreed as being refundable.


  • #4
    kindalen
    Registered Users, Registered Users 2 Posts: 1,171 ✭✭✭kindalen


    Verbal, or in text/email?


  • #5
    Earnshaw
    Registered Users, Registered Users 2 Posts: 198 ✭✭Earnshaw


    kindalen wrote: »
    Verbal, or in text/email?

    On the phone. So verbal.

    Also, the dealers website doesn't state anything about the matter of deposits.


  • #6
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 84,753 ✭✭✭✭Atlantic Dawn
    M


    Ask again, perhaps comments on their Facebook page wanting the deposit returned might speed up the process.


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