Adding New Joint Account to my Online Banking

benjy1000

Hi BOI,

I added my new joint personal current account to my online banking.

I double checked that the address was correct and matched the same address as is on my profile, it said it takes 5 working days for it to appear on my profile.

That was 2 weeks ago! Is there a backlog or whats the hold up? I have had no messages from BOI regarding it and I need it on my profile asap to set up direct debits..

Cheers

Bank of Ireland: Lorna

Hi benjy1000,

Thanks for getting in touch with us here.

Can I ask are both accounts personal? A personal account cannot be added to a business account.

Thanks,

Lorna

benjy1000

Bank of Ireland: Lorna wrote: »

Hi benjy1000,

Thanks for getting in touch with us here.

Can I ask are both accounts personal? A personal account cannot be added to a business account.

Thanks,

Lorna

Hi Lorna,

Yes all are personal accounts.

Perhaps I need to set up the newly opened personal joint account for online banking first and then add it on my profile? I was told initially it didn’t matter I just needed to make sure both addresses match.

Any ideas?

Bank of Ireland: Lorna

Thanks for getting back to us benjy1000,

The best thing to do would be to send in the request through Ask a Question in the Service Desk menu option on your 365online.
There is no need to set up an additional online profile.

Thanks,

Lorna