Anybody cancelled Eir FTTH by Letter ?

mgbgt1978 · 13-01-2019 3:47pm #1

Hi all, can somebody let me know if they have the correct Address for sending a cancellation/switching letter to Eir (FTTH).

Their website gives two completely different Address's and I haven't got the time to waste hours trying to contact them by phone.
My contract is up on 14/02 and I would prefer to give them 30 days notice now and then decide whether to go with Sky or Vodafone.

Marlow · 13-01-2019 4:10pm

You can't cancel by letter, fax or email.

You HAVE to cancel by phone. They won't accept cancellations any other way. I had that discussion with them on the Talk to Eir forum last year:

https://www.boards.ie/ttfthread/2057848243/1#post106350674

/M

mgbgt1978 · 13-01-2019 4:27pm

Thanks for getting back to me Marlow.
The Eir website does give a Letter option though;
https://www.eir.ie/switching/#switching-letter

I have already spent (wasted) four separate 1/2 hour sessions waiting on hold with them.

The page linked to above gives one address, but the template linked to on that page gives a different address. As their site offers the option of notifying Eir by Letter they will just have to be happy with a Letter to each address and I'll cancel the DD after my next payment. That payment will be 4 days after my contract expires.

I had a look at your conversation with "Talk to Eir". It looks like I can inform Eir of my intention to Switch Providers by Letter, rather than actually cancel per se. Even the link given to you by the "Talk-to" Rep says I can do this.

Charles Babbage · 13-01-2019 4:28pm

Marlow wrote: »

You can't cancel by letter, fax or email.

You HAVE to cancel by phone. They won't accept cancellations any other way. I had that discussion with them on the Talk to Eir forum last year:

https://www.boards.ie/ttfthread/2057848243/1#post106350674

/M

It is very legally suspect that you cannot cancel a contract by letter, whatever they say.

https://www.comreg.ie/consumer-information/internet/contracts/
https://www.comreg.ie/consumer-information/internet/switching-providers/

Marlow · 13-01-2019 4:30pm

Charles Babbage wrote: »

It is very legally suspect that you cannot cancel a contract by letter, whatever they say.

I know .. and I pointed that out. They didn't care.

/M

tuxy · 13-01-2019 4:30pm

If you're moving provider you don't need to contact them. The ISP you are moving to should do all that.

Marlow · 13-01-2019 4:35pm

mgbgt1978 wrote: »

Thanks for getting back to me Marlow.
The Eir website does give a Letter option though;
https://www.eir.ie/switching/#switching-letter

Oh .. that's a new one. So the letter option is back since i spoke them then. I find it even funnier, that they can't spell "Switch" .. (check your browser headline).

tuxy wrote: »

If you're moving provider you don't need to contact them. The ISP you are moving to should do all that.

Yes, no, maybe.

It depends on what products you have. If it's a bundle or a standalone product, then you're fine moving to another provider .. if you stay on the OpenEIR network.

If you move to SIRO, Virgin or another provider, that has their own infrastructure, then you need to cancel Eir.

If you have Eir's VoIP service, then you need to transfer that seperatly or cancel it, if you don't want the phone service anymore. The VoIP phone service has a different UAN than the broadband service.

And then Eir sometimes still bills you because they haven't noticed in the billing department, that you've moved to another provider.

/M

Johnboy1951 · 13-01-2019 4:41pm

Send the letter by registered mail, so you have certain proof of delivery within the required time period.

mgbgt1978 · 13-01-2019 4:50pm

I tried that a few years ago . I can't remember the company...could have been a mobile phone contract. An Post told me that they could not get a signature at the delivery end as it was just a Letter box with no staff available to sign for it.
With some of these companies you would be better off sending it with UPS (other Couriers are available

) and having your letter delivered as a parcel that requires a signature, or the Courier won't deliver.

Marlow · 13-01-2019 4:52pm

Basically send 2 letters.

One normal. And one that has to have signature. If the one that requires signature, then you have proof, that the letter has been attempted to be delivered and they have no argument.

/M

MFZ · 13-01-2019 5:19pm

mgbgt1978 wrote: »

Hi all, can somebody let me know if they have the correct Address for sending a cancellation/switching letter to Eir (FTTH).

https://www.boards.ie/ttfpost/109058213

Samuel T. Cogley · 13-01-2019 5:23pm

Cancel with Eir and you'll pay Sky over €100 set up and be delayed. Vodafone aren't the same network so may not be available to you. Basically as has been said above contact your new ISP and let them do it all for you.

tuxy · 13-01-2019 5:24pm

Samuel T. Cogley wrote: »

Vodafone aren't the same network so may not be available to you.

Vodafone sell FTTH on the open eir network now.
I doubt there are many areas that have both eir ftth and siro available.

Samuel T. Cogley · 13-01-2019 5:34pm

tuxy wrote: »

Vodafone sell FTTH on the open eir network now.
I doubt there are many areas that have both eir ftth and siro available.

Wasn't aware of that, that's good because Sky's offering is mental money out of the contract period. From what I recall it's about 30,000 homes that overlap which is more than I expected.

Marlow · 13-01-2019 6:22pm

Samuel T. Cogley wrote: »

Cancel with Eir and you'll pay Sky over €100 set up and be delayed. Vodafone aren't the same network so may not be available to you. Basically as has been said above contact your new ISP and let them do it all for you.

Your info on Vodafone is outdated.

/M

Samuel T. Cogley · 13-01-2019 6:26pm

Marlow wrote: »

Your info on Vodafone is outdated.

/M

No it isn't it was updated by the poster above.

/S

Marlow · 13-01-2019 7:49pm

Samuel T. Cogley wrote: »

Wasn't aware of that, that's good because Sky's offering is mental money out of the contract period. From what I recall it's about 30,000 homes that overlap which is more than I expected.

Currently 27000 premises based on the current rollout. That does not include the 3500 premises, that OpenEIR hasn't bothered to provide Eircodes for, which also could overlap.

But OpenEIR will go back to Urban FTTH in the summer and that figure will rise.

Either way, both Vodafone and Sky are on the SIRO and on the OpenEIR network and started both selling OpenEIR FTTH just before Xmas. Just be aware, that both of them have a 1TB fair use policy. Other providers may not.

/M

Anybody cancelled Eir FTTH by Letter ?

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