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Contactless issue

  • 10-01-2019 2:36pm
    #1
    Kopparberg Strawberry and Lime
    Registered Users, Registered Users 2 Posts: 3,964 ✭✭✭


    Hi,

    Having an issue with my student visa debit card.

    From this morning any contactless transaction is being declined

    Chip and pin is working fine though

    Is this an issue for just myself or is there a technical issue ?

    Cheers !


Comments

  • #2
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    Kopparberg Strawberry and Lime wrote: »
    Hi,

    Having an issue with my student visa debit card.

    From this morning any contactless transaction is being declined

    Chip and pin is working fine though

    Is this an issue for just myself or is there a technical issue ?

    Cheers !


    Hi there,

    Thanks for getting in touch.

    Can I ask how many times your contactless card failed today? The card may be faulty - however, it could be a specific retailer that the issue is with. You would need to talk to a customer service advisor on 0818 365 365 to see if there is any other reason why the contactless facility did not work.

    They can order you a new card and you will still be able to use the existing card until it arrives.

    Thanks

    John


  • #3
    Kopparberg Strawberry and Lime
    Registered Users, Registered Users 2 Posts: 3,964 ✭✭✭Kopparberg Strawberry and Lime


    Cheers for getting back to me John

    Got a text message from BOI stating a possibility of fraud and a new card is on the way out to me.

    Contactless and online features are disabled until I get my new card.

    On further looking into it , it's Ticketmaster that the issue is with as they've had a data breach

    Thankfully nothing strange in my account

    Thanks for getting back to me anyway !


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