FTTH available or not?

vistaphotos

Hi,
https://www.eir.ie/broadband/1000mb-fibre/ says FTTH should be available at my address
https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/ also says FTTH should be available at my address.

That being the case why are eir sales team saying the best they can offer is 2M broadband and not fibre?
Thanks

eir: Grainne

vistaphotos wrote: »

Hi,
https://www.eir.ie/broadband/1000mb-fibre/ says FTTH should be available at my address
https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/ also says FTTH should be available at my address.

That being the case why are eir sales team saying the best they can offer is 2M broadband and not fibre?
Thanks

Hi vistaphotos, 

Sorry to hear you are receiving conflicting information. 

Could you PM your address and eircode I can check this for you.

Grainne

vistaphotos

Hi Grainne,
PM sent.
Thanks

radar0976

vistaphotos wrote: »

Hi,
https://www.eir.ie/broadband/1000mb-fibre/ says FTTH should be available at my address
https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/ also says FTTH should be available at my address.

That being the case why are eir sales team saying the best they can offer is 2M broadband and not fibre?
Thanks

No sign of it at my address either despite fibrerollout.ie saying I should have had it by the end of 2018.

vistaphotos

https://www.eir.ie/broadband/1000mb-fibre/ now says FTTH is -not- available at my address but will be rolled out soon. When I fill in the form to register my interest it replies with the following:

"We estimate that we will be in your area between the dates of October and December 2017. One of our customer service agents will contact you once you’re ready for connection."

----
https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/ still says that FTTH -is- available.

Guess it's a case of going checking poles to see if the relevant black boxes are in place :-)

vistaphotos

So guessing this is what's needed on the pole and inside the house for FTTH.
Would be thankful if anybody can confirm.
Thanks.

Aaron15

vistaphotos wrote: »

https://www.eir.ie/broadband/1000mb-fibre/ now says FTTH is -not- available at my address but will be rolled out soon. When I fill in the form to register my interest it replies with the following:

"We estimate that we will be in your area between the dates of October and December 2017. One of our customer service agents will contact you once you’re ready for connection."

----
https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/ still says that FTTH -is- available.

Guess it's a case of going checking poles to see if the relevant black boxes are in place :-)

How do you register interest? Can't find that anywhere

tsue921i8wljb3

vistaphotos wrote: »

So guessing this is what's needed on the pole and inside the house for FTTH.
Would be thankful if anybody can confirm.
Thanks.

Yes. A cable is brought from the box on the pole (the distribution point) to your home either overhead or underground. If overhead a hole will likely need yo be drilled to allow the cable to enter. The cable is then terminated on the white box on the left in your above photo. The box on the right converts the fibre to Ethernet which then connects to a router.

eir: Grainne

vistaphotos wrote: »

So guessing this is what's needed on the pole and inside the house for FTTH.
Would be thankful if anybody can confirm.
Thanks.

Hi vistaphotos, 

I completely understand the frustration that this is causing you. I have passed on the message you received regarding when fibre will be available. 

I understand the confusion that this is causing. 

As soon as fibre is available in your area it will be updated

Grainne

vistaphotos

Aaron15 wrote: »

How do you register interest? Can't find that anywhere

My experience: 
- Entered eircode at https://www.eir.ie/broadband/1000mb-fibre/
- Received a response that FTTH not available but would be available soon, with a form to register my interest 
- Caveat: I think records for my eircode have been changed on the backend recently as less than a week ago it said FTTH -was- available, while now it says it's not. All very strange :)

daraghwal

vistaphotos wrote: »

Aaron15 wrote: »

How do you register interest? Can't find that anywhere

My experience: 
- Entered eircode at https://www.eir.ie/broadband/1000mb-fibre/
- Received a response that FTTH not available but would be available soon, with a form to register my interest 
- Caveat: I think records for my eircode have been changed on the backend recently as less than a week ago it said FTTH -was- available, while now it says it's not. All very strange :)

Try here: https://www.airwire.ie/index.php/avail It's much better. Gives a date if it can, says coming soon if it's on the way or not available if it's not coming anytime soon.

treemore

hi i have the same problem i am told i can get fibre but when i try to order on eir it says 12 mb only
can anyone help me with this
the air wire link says i can get fibre next month!
is this the same as eircom or a different system?
i’d like to stay with eir out of laziness but would live to get fibre

eir: Kellie

treemore wrote: »

hi i have the same problem i am told i can get fibre but when i try to order on eir it says 12 mb only
can anyone help me with this
the air wire link says i can get fibre next month!
is this the same as eircom or a different system?
i’d like to stay with eir out of laziness but would live to get fibre

Hi there treemore,

If you could PM me the following account details, I would be more than happy to check if you are eligible for our fibre to the home.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie