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Last Week's Top Five Queries (16.12.2018 - 22.12.2018)

  • 25-12-2018 10:43am
    #1
    Irish Water: Alex M
    Closed Accounts Posts: 43 ✭


    1. How do I apply for a new connection?

    There are two phases to the new connection process.

    The first is the Pre-Connection enquiry. This will allow us to determine the feasibility of the connection before you finalise the design of your development or seek planning permission.
    The earlier that you engage with us, the more likely it is that we will be in a position to meet your timelines. You are strongly advised to contact Irish Water with a pre-connection enquiry as early as possible in the project. Initial contact can be made before any application for planning permission has been made to the relevant Local Authority.

    The second phase is the New Connection Application. When you are ready to apply to Irish Water for a connection, please complete and submit a connection application form to us. Irish Water will assess your application and calculate a cost for the connection. You can find out more here. Alternatively, you can click here to start your connection process.

    2. If there is a boil water notice in my area how would you get in contact with me to warn me to boil water?

    We aim to contact all affected customers in the event of a Boil Water Notice/Drinking Water Restriction Notice as quickly and efficiently as possible.

    As soon as we receive a notice for the area, it is updated on our website and through local media as soon as possible,

    3. Can Irish Water check my water usage to determine if I no longer have a leak at my property?

    Please send us a PM with the following information and we will be happy to look into this for you:

    – Your Full Name; 
    - Your full address; and
    - Your contact number.

    4. How do I turn my water on or off?

    There are two ways to control the water supply to your home:

    1. The inside stop valve (ISV) is the control for your water supply in your home. It is usually found under the kitchen sink or where the mains water supply enters your home. It allows you to turn your water on or off at any time, for example, if you are doing plumbing work. If you do not know where your ISV is located, or it is not working, or you do not have an ISV, we recommend that you call a registered plumber to find, fix or install your ISV.

    2. The outside stop valve (OSV) is the control for the water supply from the public mains. It is usually located underground in the footpath or verge outside your home, and is where we would access your water supply to turn it on or off when carrying out maintenance work. If you have a water meter, your OSV is contained in the meter box. Irish Water is responsible for the maintenance and repair of both the OSV and the water meter. We recommend, where possible, that you use your ISV to control the water in your home. In the event of an emergency, turn off the water supply at your ISV and contact a registered plumber or Irish Water. 

    5. How can I tell how hard my water is?

    As hard water has no associated health risks, we would not carry out tests for it and would be unable to provide this information.

    If you would like to get your water tested to check if you have hard water, you can find a list of accredited testing facilities here.


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