Uk car purchase with issues

Omallep2

Hi,
I have juat recieved a car i naively purchased online from a maib dealer in the UK which i didnt view before purchase and that i just recieved delivered to ireland today.
Car has 3 issues:
1. Documentation says there is finance owed
2. There is grinding in one of the gears
3. Milage as advertised and as.documented yday is 3768 when it actually is 6770.

I will be onto the dealer in the morning but what are peoples advice to tackle each item?
Thanks

Plumbthedepths

Omallep2 wrote:

Hi, I have juat recieved a car i naively purchased online from a maib dealer in the UK which i didnt view before purchase and that i just recieved delivered to ireland today. Car has 3 issues: 1. Documentation says there is finance owed 2. There is grinding in one of the gears 3. Milage as advertised and as.documented yday is 3768 when it actually is 6770.

I hope this is a windup.

dar_cool

Be prepared to be roasted here by the know it alls.
Ring dealer and say what you've said here. He might take it back if its a big dealer or offer you some money to get stuff sorted.

Plumbthedepths

dar_cool wrote:

Be prepared to be roasted here by the know it alls. Ring dealer and say what you've said here. He might take it back if its a big dealer or offer you some money to get stuff sorted.

So the main dealer sold a car with outstanding finance/ plus a few other issues but you reckon he might do the right thing and take it back or offer a few quid to sort it. No roasting from me but naive doesn't even begin to describe the OP's behaviour.

SCOOP 64

I say he will say, just drop the car back to him and he will have a look at it.

Toyotafanboi

SCOOP 64 wrote: »

I say he will say, just drop the car back to him and he will have a look at it.

Be grand and handy if he wasn't in another country entirely.

SCOOP 64

Toyotafanboi wrote: »

Be grand and handy if he wasn't in another country entirely.

yeah, i know, meaning dealer knows he wont.

bazz26

dar_cool wrote: »

Be prepared to be roasted here by the know it alls.
Ring dealer and say what you've said here. He might take it back if its a big dealer or offer you some money to get stuff sorted.

The OP might have avoided the trouble he/she has 4 days before Christmas by asking the so called "know it alls" on here for some advice in advance of buying a pig in a poke.

I hope the OP gets the matter resolved but I don't have much faith in a dealer in another country being too bothered now given the fact they have their money and were quite happy to let the car out their forecourt with some of the issues the OP mentions.

Omallep2

OP here.
There is an option to return the car within 30 days assuming no damage and less than 1000 miles put up. Hence the milage actual versus documentation worries me (not the 3000 extra miles themselves).
I took a photo so i have evidence as this could be important as i couldn't put 3000 miles up in a day!

tedpan

6k miles and it's grinding gears.

Something doesn't add up..

SCOOP 64

Must be a fairly new car with that mileage would manufacturer Warranty still be valid over here ?

Omallep2

SCOOP 64 wrote: »

Must be a fairly new car with that mileage would manufacturer Warranty still be valid over here ?

Yes its 2018 and warranty carries accross europe.

bazz26

You should be able to get the grinding thing looked at under warranty here so.

The finance thing could just be that the outstanding finance has been paid when you bought the car and the system just hasn't been updated with that info.

SCOOP 64

i wouldn't be too worried then, get gearbox looked under warranty and as bazz26 said system properly not upto date on finance and as for mileage not the end of the world.

Omallep2

SCOOP 64 wrote: »

i wouldn't be too worried then, get gearbox looked under warranty and as bazz26 said system properly not upto date on finance and as for mileage not the end of the world.

Ya here's hoping. Just disapointed as we are talking a high end main dealer here. On paper i saved a lot but i know the reality might be different....

Teddy Daniels

Op if the mileage was 3,700 odd you’d have to pay 23%vat
So that’s good

Grinding gears ?

Omallep2

Teddy Daniels wrote: »

Op if the mileage was 3,700 odd you’d have to pay 23%vat
So that’s good

Grinding gears ?

No it had over the 6000km limited and was over 6 months old so no vat concern - was part of the attraction.
Gears worry me but hopefully warranty cover it.
Finance might be a timing/ clerical thing - i hope

corks finest

dar_cool wrote: »

Be prepared to be roasted here by the know it alls.
Ring dealer and say what you've said here. He might take it back if its a big dealer or offer you some money to get stuff sorted.

Main dealer should sort it, wouldn't be bothering ref miles,and if it's newish had to be a bit of a warranty on her

Wildly Boaring

I'd ring my local main dealer first and see they're initial attitude to sorting the gears under warranty.

Technically they should as warranty be ok EU wide.

The mileage wouldn't bother me really. But not as described so surely dealer owes you a few quid.

The finance would really worry me. Get them to prove its sorted.
If it isn't personally I'd be thinking of returning it.

Henry Ford III

Post it back

clogher71

I think UK dealers are worse than Irish dealers, especially non franchise ones. They just valet the car, no servicing of the car of any kind, fix nothing, i have been watching a particular model on UK websites and the take lovely high quality pictures, give big spec write ups and then I have seen more the one with small things missing, like tow eye covers, that can take away from the look of the car, and cost about £10! , so what kind of checks do these dealers do on a car before they retail on them.....
Some would also argue that if you goto the UK for a car, that you should factor in some money to the cost of the car for issues to possibly fix when you get it home, and then see what/if you are saving by going to the UK as opposed to buying here!

StereoSound

What happens if there is outstanding finance? Since the car is now in Ireland what would happen? The finance company try and get you to send the car back to UK or somthing?

punisher5112

Is it a Hyundai op???

rob316

The finance might be forecourt finance. It's when the dealer buys in stock and uses the stock as collateral against the loan. Once the car is sold the finance is repaid immediately. It may not have updated yet that's all.

rob316

clogher71 wrote: »

I think UK dealers are worse than Irish dealers, especially non franchise ones. They just valet the car, no servicing of the car of any kind, fix nothing, i have been watching a particular model on UK websites and the take lovely high quality pictures, give big spec write ups and then I have seen more the one with small things missing, like tow eye covers, that can take away from the look of the car, and cost about £10! , so what kind of checks do these dealers do on a car before they retail on them.....
Some would also argue that if you goto the UK for a car, that you should factor in some money to the cost of the car for issues to possibly fix when you get it home, and then see what/if you are saving by going to the UK as opposed to buying here!

Well that's simply not true.

I've bought 2 cars in the UK, do your homework and your absolutely fine.

clogher71

rob316 wrote: »

Well that's simply not true.

I've bought 2 cars in the UK, do your homework and your absolutely fine.

What part? That I saw cars pictured with tow eye covers missing? I recently took an air filter a pollen filter out of an s max that came in from a UK dealer and they were mank!

Omallep2

rob316 wrote: »

The finance might be forecourt finance. It's when the dealer buys in stock and uses the stock as collateral against the loan. Once the car is sold the finance is repaid immediately. It may not have updated yet that's all.

Folks, thanks for all the replies. Car was not a hyundai. Much haplier today though. Finance was forecourt finance so will get evidence monday that its cleared. Garage agreed they messed up on milage and i need to talk to manager about compo. They will worl with local main dealer in Ireland to get grinding gear sorted - even tried getting an assessment done today but no sercice guys working. Might end ok. Car has mkre extras than advertised.

Dia1988

Omallep2 wrote: »

Folks, thanks for all the replies. Car was not a hyundai. Much haplier today though. Finance was forecourt finance so will get evidence monday that its cleared. Garage agreed they messed up on milage and i need to talk to manager about compo. They will worl with local main dealer in Ireland to get grinding gear sorted - even tried getting an assessment done today but no sercice guys working. Might end ok. Car has mkre extras than advertised.

What car was it?

Wildly Boaring

Dia1988 wrote: »

What car was it?

Op going for very similar so useful info if going to be doing similar mileage.

Dia1988

Wildly Boaring wrote: »

Op going for very similar so useful info if going to be doing similar mileage.

Make and Model?

Wildly Boaring

Dia1988 wrote: »

Make and Model?

Apologies. Wrong thread.

BnB

clogher71 wrote: »

......... Some would also argue that if you goto the UK for a car, that you should factor in some money to the cost of the car for issues to possibly fix when you get it home.........

"Some" (you) would be talking through their hoop....!!!!!!!!

Over the last 15 years I've brought in about 15 cars from the UK for myself and a few family members. I don't have anything against Irish dealers and mainly end up going to the UK for choice and spec. I have taken chances and bought cheap cars in private sales off eBay and Autotrader, I've bought in a few second hand car supermarkets and finally this year for the first time I lost the head and spent £30k on an ex demo in a main dealer. I love cars and would know a bit about value and specs and that kind of stuff, but under the bonnet I wouldn't have a clue so I was always taking a chance. In all that time and with all those cars, I have never once found an issue when I got the car home that the seller hadn't mentioned in the sale.

j4vier

When i got my car from a main dealer in Bristol, it was also showing as on finance. I knew this from the report I got done before buying , but they didn't bring the subject up at all. Anyway I was told that finance would be paid immediately upon being sold . I then contacted the finance company to say that I bought the car and they said that they had no outstanding finance on it

Turbohymac

I wouldn't be too concerned about the difference in mileage..anyway you will need over 6k km for revenue here to be happy that's it's a used import..
Most likely the finance still owing on the car will be cleared by the garage at end of month or might actually be already cleared but showing on internet..
And yes the grinding of one of the gears on a car with such low mileage would certainly be an issue..make sure along with a phonecall tomorrow that you also email your concerns /issues. Possibly in the new year a visit to your local main dealer here in Ireland of whatever make of car you purchased should resolve gearbox issue..and we don't know what car you bought..
However like past posters advised you should have read up and checked here on boards prior to purchasing in uk..
Get outstanding credit sorted quickly and have paperwork to prove this..and gearbox will possibly be visiting main dealer here in new year..
Problem with buying from large uk car supermarket there not main dealers to any make..

clogher71

BnB wrote: »

"Some" (you) would be talking through their hoop....!!!!!!!!

You are making assumptions..... You don't know many cars I have imported or if any at all or what I do know about cars or the motor industry or maybe I know nothing at all.....

Omallep2

Turbohymac wrote: »

I wouldn't be too concerned about the difference in mileage..anyway you will need over 6k km for revenue here to be happy that's it's a used import..
Most likely the finance still owing on the car will be cleared by the garage at end of month or might actually be already cleared but showing on internet..
And yes the grinding of one of the gears on a car with such low mileage would certainly be an issue..make sure along with a phonecall tomorrow that you also email your concerns /issues. Possibly in the new year a visit to your local main dealer here in Ireland of whatever make of car you purchased should resolve gearbox issue..and we don't know what car you bought..
However like past posters advised you should have read up and checked here on boards prior to purchasing in uk..
Get outstanding credit sorted quickly and have paperwork to prove this..and gearbox will possibly be visiting main dealer here in new year..
Problem with buying from large uk car supermarket there not main dealers to any make..

OP here. Im not going to say make the car was but it was a demo off a main dealer and they already contacted local main dealer.about getting gearbkx assessed and have shown evidence that finance is cleared so happy with support.
Thanks for all the replies

punisher5112

Omallep2 wrote: »

OP here. Im not going to say make the car was but it was a demo off a main dealer and they already contacted local main dealer.about getting gearbkx assessed and have shown evidence that finance is cleared so happy with support.
Thanks for all the replies

What difference would it make saying make???

Others may have had similar issue.

ShadowHearth

Am I the only one, who is a bit shocked that demo car already has gearbox issues?!

Turbohymac

I wouldn't be surprised at all.. some cars with low mileage can be either demo models or far worse rental cars..
With the op stating that it has over 6k miles on its odometer I would doubt strongly that it was a demo car...
The op will need to get the car checked out at a main dealership in the new year first..but of its grinding engaging any of its gears that's bad..
But if car was a rental vehicle then all it needed was a few hundred miles of driving by some American tourist that's only used to automatic transmission vehicles.. but we can all too quickly jump to conclusions .we should wait until op gets it checked at main dealership..

Toyotafanboi

ShadowHearth wrote: »

Am I the only one, who is a bit shocked that demo car already has gearbox issues?!

People often think older vehicles are the most problematic, being umpteen years old and having tens or hundreds of thousands on the clock. Often cars that are less than a year old show quite a lot of issues, with teething problems and manufacturing defects showing up. There could have been no abuse of the OP's gearbox at all, just that there may have been a slight imperfection in the mass production process of his particular 'box and now the issue is showing up.

6k sounds about right for a demo to be fair. I'd almost say that's too low to be an ex rental or hire drive vehicle.

Wailin

Omallep2 wrote: »

OP here. Im not going to say make the car was

That's a bit odd. What's there to hide? It's only a car.

Turbohymac

Maybe the op could re.consider. and at least let us know make and model...unless it's a Ferrari or something I doubt that information will lead us to his house....mostly people are genuinely trying to help out but with limited information that's difficult..even as for the mileage issue the op has an earlier post regarding taxing this uk vehicle in which he says the car has 6500km ..now I'd be thinking maybe the op was mistaken in thinking that the 6500 was kms when all uk advertises and cars always display in miles..
Hopefully he'll update us on only outstanding problem which is the gearbox...
I usually buy family car from either ni or uk and find it much better value and way better specced cars than here..I've had issues but these were always resolved quickly..definitely wouldn't buy here in craggy island. From rip off dealers..

California Dreamer

Omallep2 wrote: »

OP here.

Very strange. Ask boards for help to (a) calm your nerves over the purchase and (b) reassure you but don’t have the decency to tell us what kind of car it is to potentially warn other boardsies who may fall victim to the same occurrence. You’re not playing the game very fairly.

MarkR

California Dreamer wrote: »

Very strange. Ask boards for help to (a) calm your nerves over the purchase and (b) reassure you but don’t have the decency to tell us what kind of car it is to potentially warn other boardsies who may fall victim to the same occurrence. You’re not playing the game very fairly.

Lot of brand snobs, one way or another. Would be nice to know, but doesn't change anything. It's probably a merc or jag or something on the premium end.

Good luck with car OP.

Omallep2

California Dreamer wrote: »

Very strange. Ask boards for help to (a) calm your nerves over the purchase and (b) reassure you but don’t have the decency to tell us what kind of car it is to potentially warn other boardsies who may fall victim to the same occurrence. You’re not playing the game very fairly.

Its and A4. Per previous post i have committment from UK dealer to get gearbox sorted through local dealer. Car will go for assrssment on jan 2nd

colm_mcm

You’d imagine they’d have driven it if it was a demo.

pah

How was the car transported OP? Could someone have driven the sh1t out of it for a few hundred miles on the way over to you?

Omallep2

pah wrote: »

How was the car transported OP? Could someone have driven the sh1t out of it for a few hundred miles on the way over to you?

No it came on transporter