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Mastercard One Time Pin Not Sending

  • 05-12-2018 11:22am
    #1
    barryfitz1988
    Registered Users, Registered Users 2 Posts: 6 ✭


    Hi

    I have tried twice to pay for goods online with my BOI Credit Card. Each time I am taken to the mastercard screen where a one time pin is issued.

    When I enter this screen. Nothing happens! I keep clicking the button to resend the pin but nothing happens still. I even go as far as my limit of re-sends

    The last 2 attempts were Smyths Toys and Parcel Motel FYI.

    I'm wondering is there an issue with yer api in this regard?

    This is disappointing specifically around this time of the year as I'm trying to get presents for family and friends


Comments

  • #2
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    barryfitz1988 wrote: »
    Hi

    I have tried twice to pay for goods online with my BOI Credit Card. Each time I am taken to the mastercard screen where a one time pin is issued.

    When I enter this screen. Nothing happens! I keep clicking the button to resend the pin but nothing happens still. I even go as far as my limit of re-sends

    The last 2 attempts were Smyths Toys and Parcel Motel FYI.

    I'm wondering is there an issue with yer api in this regard?

    This is disappointing specifically around this time of the year as I'm trying to get presents for family and friends


    Hi barryfitz1988,

    Thanks for getting in touch with us. The one time pin is issued to your mobile phone number that we have on file for your account. Can I ask have you recently changed your mobile number? To check that your mobile number is up to date with us I would recommend that you log into your account through a Pc/Laptop, Select Manage Accounts, Amend my mobile phone number.

    If you have checked this and the mobile number is up to date with us then please call our 3D secure team on 0818 200 370 and one of our advisors will be happy to look into this for you.

    Please feel free to get in touch with us if we can help you with anything else.

    Thanks Jen


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